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Customer Service Representative, Semiconductor
QnityCustomer Service Representative at Qnity delivering exceptional service through order-to-cash processes. Collaborating with multiple functional partners to meet customer needs.
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Manage customer orders through Customer Service work processes and systems
- Handle all types of customer orders, including indent orders and services invoicing requests
- Supports customers with coordination of returns when required, following Qnity’s Return Policies
- Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
- Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence
- Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions
- Weekly participation in meetings with the Supply Chain team to analyze possible material delays
- Identify and deliver value added services
- Proactively provide differentiated services to our customers by thorough understanding of our service offerings
- Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution
- Support commercial strategies with Qnity customers across multiple businesses
- Provide backup coverage as necessary
- Responsible for establishing and maintaining relationships with the customers
- Respond to sales team inquiries as: prices, stock, latest sales, etc.
Requirements
What you’ll need- Bachelor’s degree or equivalent is preferred
- Proven ability to build and maintain strong customer relationships
- Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from customers
- Ability to identify areas for improvement and escalate for change management implementation
- Excellent interpersonal and written communication skills
- Strong office skills
- Salesforce.com experience is a plus
- Knowledge of the Order to Cash (OTC) transactions in SAP
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI)
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
- Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
- Logistics, operations, or manufacturing experience preferred
Benefits
Comp & perks- Comprehensive pay and benefits package
- Equal opportunity employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order to Cash (OTC) transactionsMicrosoft ExcelSalesforce.comPowerPointWordPower BIproject managementchange managementmultitasking
Soft Skills
customer relationship managementinterpersonal communicationwritten communicationadaptabilityproblem-solvingteam collaborationcustomer needs assessmentmarket intelligence gatheringissue resolution
Certifications
Bachelor’s degree