IT Helpdesk Engineer

QinetiQ

IT Helpdesk Engineer providing first-level technical support for hardware and software issues. Joining a rapidly growing defence technology company with a focus on user support and system security.

Posted 4/29/2026full-timeLincoln • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

First point of contact for technical support.
Helping to resolve hardware and software issues.
Maintaining the performance and security of corporate infrastructure.
Supporting users and developing technical skills in a fast-paced environment.

Requirements

What you’ll need

Excellent communication skills (both in person and remote)
Good problem solving and troubleshooting ability
Customer-focussed with a desire to help users
Customer service experience
Solid technical knowledge across Windows and common business applications
Ability to learn quickly and adapt to new technologies
Strong organisational and prioritisation skills
Previous experience in a helpdesk or IT support environment (desirable)
Experience delivering user onboarding or training (desirable)
Hands-on experience with Cloud technologies (Microsoft 365) (desirable)
Exposure to Active Directory and endpoint management (desirable)
UK National due to security vetting requirements.

Benefits

Comp & perks

30 days paid holiday plus 8 days bank holidays per year.
Uncapped paid leave scheme (upon successful completion of probation period).
Company provided private medical and dental insurance.
QinetiQ Share Incentive Scheme.
Enhanced maternity and paternity pay.
Annual profit and performance related pay scheme.
Death in service (x4 salary).
Company contributions into a group personal pension scheme.
Business travel insurance.
Tax efficient cycle to work and charitable giving schemes.
Tax efficient electric vehicle company car scheme.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportWindowsCloud technologiesMicrosoft 365Active Directoryendpoint management

Soft Skills

communication skillsproblem solvingcustomer serviceadaptabilityorganisational skillsprioritisationcustomer-focused