QinetiQ

IT Support

• Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
• Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
• Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
• Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
• Providing clear, friendly, and professional communication to users of varying technical ability
• Documenting steps taken to resolve issues, contributing to the knowledge base where applicable

IT Support Services Agent

Operations

• Support the delivery of basic and intermediate operationally focused ISR training to aircrew from the Belgian Défense Force.
• Develop high quality training material as directed by the customer’s Training Needs Analysis.
• Train, coach and mentor current serving Belgian Défense personnel to become competent Aircrew.
• Operate as part of a joint Trials and Training Team for effective ITEAP execution.
• Provide operational advice to the customer on integrating platform capabilities and feedback to OEM as required.
• Execute training as either an instructor or exercise support.

IT Support Services Agent

ISR Operations and Training Expert