QinetiQ

Customer Support

• Act as a technical and operational lead within the Support Services team
• Provide first-line support via phone, email, remote tools, and IT Service Management tools
• Advanced troubleshooting of hardware, software, network, and account-related issues
• Monitor and manage daily ticket quests to ensure appropriate prioritisation and resolution
• Allocate workload across agents and accurately log, categorise and prioritise tickets
• Support the Support Services Team Leads with shift coverage planning and coordination
• Act as a point of contact in the absence of the Team Leads for operational decision or escalations
• Apply advanced troubleshooting skills across on-prem and cloud-based infrastructure

Senior Support Services Agent

Public Relations

• Report to the Team Leader
• Responsible for the preparation, maintenance and operation of the diverse range of Uncrewed Systems assets for Test & Evaluation trials
• Involved with scheduled and routine maintenance of the Uncrewed Systems within the scope of the approved data and manuals
• Include operating the Uncrewed Systems which the individual is trained and competent on
• Building, functional testing, repairing and the disassembly of Uncrewed Systems and associated payloads in accordance with approved data
• Operating and maintaining Uncrewed Systems during trials
• Problem solving and fault diagnosis on Uncrewed Systems and associated equipment
• Ensuring that every effort is made to achieve the Customer target requirements
• Applying all standards required by the relevant Air Publications, OEM Manuals, QinetiQ Operating Framework and CAA Regulatory Publications

Senior UAS Technician

• Report to the Team Leader and be responsible for the preparation, maintenance and operation of the diverse range of Uncrewed Systems assets for Test & Evaluation trials
• Involved with scheduled and routine maintenance of the Uncrewed Systems within the scope of the approved data and manuals
• Operate the Uncrewed Systems which the individual is trained and competent on
• Build, functional test, repair and disassemble Uncrewed Systems and associated payloads in accordance with approved data
• Operate and maintain Uncrewed Systems during trials
• Problem solving and fault diagnosis on Uncrewed Systems and associated equipment
• Ensure that every effort is made to achieve the Customer target requirements
• Apply all standards required by the relevant Air Publications, OEM Manuals, QinetiQ Operating Framework and CAA Regulatory Publications

• Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
• Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
• Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
• Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
• Providing clear, friendly, and professional communication to users of varying technical ability
• Documenting steps taken to resolve issues, contributing to the knowledge base where applicable

Support Services Agent

Full-stack Engineer

• Responsible for engineering management and oversight of a consistent and coherent system design for our Share Computing Environment
• Enable the delivery of our obligations within the Maritime Test Evaluation and Training Integrated Delivery Team
• Overseeing work across a multi-disciplinary technical team, coaching and mentoring engineers
• Engaging with relevant internal and external customers and stakeholders to interpret and shape their requirements
• Working with programme managers and business development leads to support the development of winning proposals
• Leading engineering teams to deliver complex solutions and providing technical leadership
• Providing technical assurance through an excellent understanding of appropriate technical standards
• Development of Design Certifications, Technical Delivery Plans, High Level Documentation, Details Design Documentation, Testing schedules, Experimental plans, Technical Roadmaps and Technical reports and presentations

Principal Technical Lead

Engineer

• Responsible for delivery of quality Avionic System designs within the Aviation Engineering Centre (AEC)
• Focus on design, manufacture and provide in service support of existing platform modifications through to prototyping new platforms
• Solve customer problems and work alongside a wider team of QinetiQ engineers
• Avionic system design including electrical power generation and distribution
• Flight control systems design and hardware design
• Command and control design
• Navigations systems design
• Avionic system integration of payloads
• Avionic build and manufacture

Senior Avionics Engineer

IT Support

• Conducting planned and reactive maintenance in line with engineering policies
• Monitoring and supporting range systems in real time during trials activities
• Configuring and managing network infrastructure, including switches and communications systems
• Administering and supporting Microsoft server environments and core IT services
• Managing and maintaining firewall systems (e.g. Palo Alto, Cisco Firepower)
• Installing and cabling IT infrastructure including racks, fixed equipment and networking hardware

QinetiQ

Senior Support Services Agent

Senior UAS Technician

Senior UAS Technician

Support Services Agent

Principal Technical Lead

Senior Avionics Engineer

Junior IT Engineer

Junior Range Engineer