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People & Culture Service Desk
QICHelp Desk professional supporting employee experience in HR by delivering accurate, customer‑focused HR support. Acting as first point of contact for Tier 1 HR enquiries with administrative support.
About the role
Key responsibilities & impact- Supporting the onboarding of new starters, ensuring HCM data is accurately recorded in the HR system and employee documentation is correctly saved to personnel files
- Preparing and sending welcome communications to new employees
- Ordering and reviewing pre‑employment background checks
- Completing weekly and quarterly audits
- Escalating any critical alerts or exceptions to the Manager, People Connect
- Processing employee changes in the HR system (e.g. promotions, secondments, and changes to working arrangements)
- Drafting HR correspondence and templates, including (but not limited to): Jury Service letters, Statements of Service, Variations to Employment Agreements, Exit letters, Study Assistance letters
- Responding to HR policy and process enquiries across multiple jurisdictions
- Providing a high standard of customer service and timely responses to internal stakeholders
- Assisting with problem solving and query resolution
- Maintaining casual and non‑worker records, including extensions and terminations
- Completing casual conversion audits
- Ensuring compliance with legislative and Fair Work obligations, including NES requirements
- Staying informed of legislative changes impacting HR operations
- Maintaining accurate employee data within the HR system and personnel files
- Ensuring proper document archiving and adherence to naming conventions
Requirements
What you’ll need- Strong attention to detail with excellent organisation and time‑management skills
- The ability to prioritise and adapt in a fast‑moving environment
- A proactive approach, using initiative and confident problem‑solving to resolve day‑to‑day issues
- Clear and effective written and verbal communication skills
- Confidence using the Microsoft Office suite, including Excel, Word, and Outlook
- A collaborative mindset, enjoying working closely with colleagues and contributing to a positive team culture
- Experience in a HR, administration, or service desk environment will be highly regarded; however, above all, you bring a strong service orientation and a willingness to learn.
Benefits
Comp & perks- No Formal Education required
- Flexibility to work part‑time across 25 hours per week over five days,
- Hybrid arrangement of three office days and two remote days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HCM data managementemployee documentation processingbackground check processingHR correspondence draftingaudit completioncompliance with Fair Work obligationsdocument archivingemployee data maintenanceproblem solvingquery resolution
Soft Skills
attention to detailorganisation skillstime managementadaptabilityproactive approachinitiativeconfident problem solvingwritten communicationverbal communicationcollaborative mindset