Qellus, LLC

AMS OpenText Support Consultant – Administration, Operations

Qellus, LLC

contract

Posted on:

Location Type: Remote

Location: New Jersey • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

SeniorLead

About the role

  • Perform day-to-day OpenText Content Server administration, including:
  • user, group, and role management
  • permission and inheritance configuration
  • workspace, folder, and object administration
  • Manage categories, attributes, and metadata updates as part of operational support.
  • Support configuration changes under change-management control.
  • Monitor and manage Content Server background jobs, queues, and scheduled tasks.
  • Identify and resolve job failures, backlogs, and performance issues.
  • Coordinate restarts and maintenance activities as per operational procedures.
  • Handle L2/L3 incidents and service requests in line with SLAs.
  • Perform root-cause analysis for recurring issues and implement corrective actions.
  • Provide timely communication and updates to stakeholders.
  • Provision and de-provision users and groups.
  • Troubleshoot access, permission, and visibility issues.
  • Support onboarding/offboarding and role-based access changes.
  • Analyze Content Server logs and diagnostics to identify issues.
  • Support resolution of:
  • login/authentication issues
  • performance degradation
  • configuration inconsistencies
  • Coordinate with infrastructure, DB, and network teams as required.
  • Support deployment of configuration changes and fixes across environments.
  • Assist with patching, upgrades, and post-deployment validation.
  • Maintain environment consistency between Dev, QA, and Prod.
  • Maintain operational documentation, runbooks, and SOPs.
  • Ensure compliance with audit and governance requirements.
  • Contribute to continuous improvement initiatives within the AMS framework.

Requirements

  • 8–12+ years of experience supporting enterprise ECM platforms.
  • 5+ years of hands-on OpenText Content Server AMS/support experience.
  • Experience working in AMS or managed services environments with ticketing systems and SLAs.
  • Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments.
  • Experience supporting OpenText Archive Center, Core Capture, or VIM.
  • Knowledge of authentication/SSO integrations (LDAP, AD, SAML).
  • OpenText certifications are a plus.
Benefits
  • Benefits are not available for this position.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
OpenText Content Server administrationuser managementgroup managementrole managementmetadata updatesroot-cause analysistroubleshootingconfiguration changesperformance monitoringincident management
Soft Skills
communicationstakeholder managementproblem-solvingcollaborationcontinuous improvement
Certifications
OpenText certifications