Sales Operations Coordinator

QED Technologies International LLC

Sales Operations Coordinator supporting QED Technologies’ precision-optics commercial operations. Managing quotes, CRM data, orders, campaigns, and cross-functional customer coordination.

Posted 8/22/2026full-timeRochester • New York • ⛩ Anywhere in Asia, 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales operations, including CRM management, order fulfillment, and customer communication within a technical B2B environment. Proficient in coordinating cross-functional teams and maintaining accurate sales data to support global sales initiatives.

Highest-signal resume keywords

Sales OperationsCRM ManagementOrder FulfillmentCustomer CommunicationContract Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsOrder ManagementQuotingProject CoordinationCRM SystemsERP WorkflowsData AnalysisLead QualificationSales ReportingContract Management

Soft Skills

CommunicationOrganizational SkillsProblem-SolvingCollaborationAttention to Detail

Tools & Technologies

Microsoft OfficeCRM SoftwareERP Systems

Industry Keywords

High-Tech ManufacturingCapital EquipmentPrecision OpticsSemiconductorAerospaceDefenseB2B Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support day-to-day sales operations for QED’s global sales team, customers, representatives, and internal stakeholders
Prepare and coordinate customer quotes, engineering estimates, optional equipment configurations, service quotations, upgrades, spare parts, and service contract renewals
Organize contract review documents, identify missing information, and route terms, NDAs, and sales agreements to Legal, Finance, and the CCO
Track orders and support fulfillment through the Machine Order Process, Order Summary Review, and related approval workflows
Coordinate resolution of order, billing, documentation, certification, representative, and customer communication issues
Maintain accurate CRM records for accounts, contacts, opportunities, configurations, installed base information, lead sources, quote status, and follow-up activity
Partner with Territory Sales Managers to maintain complete and current opportunity records aligned with forecasts and next steps
Manage inbound leads, including entry, routing, ownership assignment, qualification, source tracking, and follow-up documentation
Coordinate CRM clean-up projects, including record validation, inactive-record review, duplicate reduction, and missing-field completion
Conduct structured follow-up on cold, warm, and campaign-generated leads
Coordinate outreach for service contracts, upgrades, spare parts, preventative maintenance, and other lifecycle opportunities
Document customer interactions, next steps, and follow-up commitments in CRM
Communicate QED’s solutions, capabilities, and brand messages to customers, prospects, representatives, and internal stakeholders
Support targeted commercial campaigns, customer mailings, trade-show follow-up, promotional material coordination, and execution tracking
Maintain accurate campaign data, distribution lists, segmentation, and follow-up activity in CRM
Provide feedback on lead quality, customer response patterns, and campaign execution
Serve as a commercial operations liaison across Sales, Marketing, Legal, Finance, Engineering, Operations, Customer Service, and external representatives
Provide administrative and operational support to the CCO, including meeting preparation, sales-data follow-up, status tracking, and action-item coordination
Prepare or maintain recurring sales reports and dashboards on lead status, quote activity, CRM data quality, order progress, and campaign follow-up
Identify process gaps or bottlenecks and recommend improvements
This job has no supervisory responsibilities

Requirements

What you’ll need

Bachelor’s degree required; Business, Sales, Marketing, Operations, Engineering, or a related field preferred
3+ years of experience in sales operations, inside sales, customer service, account coordination, order management, project coordination, or related commercial support role
Experience with CRM systems and Microsoft Office required
Experience with ERP/order-management workflows preferred
Experience in high-tech manufacturing, capital equipment, precision optics, semiconductor, aerospace, defense, or another technical B2B environment preferred
Experience supporting global sales teams, representative networks, quoting, contract review, order fulfillment, or technical customer communication preferred
Fluent in written and spoken English
Position located in Rochester, NY, USA
Ability to travel up to 10% for trade shows, customer visits, or internal business needs
Ability to work professionally with confidential commercial, customer, pricing, and contract information
Applicants must reside within commuting distance of Rochester, NY
Must be permanently authorized to work in the United States and not require visa sponsorship now or in the future

Benefits

Comp & perks

Ability to work from home for some tasks, at the discretion of the employee’s manager
Up to 10% travel for trade shows, customer visits, or internal business needs
Reasonable accommodations for individuals with disabilities
Equal opportunity employer
Relocation will not be provided