Support Engineer

• Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform.
• Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
• Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
• Build and improve internal tooling for support workflows and observability.
• Participate in the on-call rotation to ensure timely response to critical issues.
• Create and maintain clear, useful internal and customer-facing documentation.
• Lead by example through excellent technical work, initiative, and collaboration with stakeholders.

Senior Customer Support Engineer

Founding Support Engineer

Senior Customer Support Engineer

Technical Support Specialist

Technical Support Specialist, Windows