QCSS Health

Product Manager

• Own the product strategy and roadmap for implementing QCSS Health solutions in new markets and for new customers within existing markets.
• Partner closely with implementation, engineering, and customer success teams to ensure successful, on-time deployments that meet customer and regulatory requirements.
• Translate market-specific, customer-specific, and regulatory requirements into clear product requirements, workflows, and configuration guidance.
• Serve as the primary product owner during implementations, ensuring alignment between customer needs, technical feasibility, and product standards.
• Identify opportunities to standardize, streamline, and scale implementation processes across markets and customers.
• Collaborate with engineering to prioritize enhancements and configuration capabilities that reduce implementation complexity and time to value.
• Support customer onboarding by providing product expertise, documentation, and implementation best practices.
• Work with internal stakeholders to define success metrics for implementations and drive continuous improvement based on outcomes and feedback.
• Act as a key liaison between customers, internal teams, and leadership to ensure product decisions align with real-world implementation needs.
• Ensure solutions are compliant with healthcare regulations and market-specific requirements (e.g., MLTSS program variations).

Product Manager – Implementations