QCR Holdings, Inc.

Quality Assurance Manager

QCR Holdings, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Moline • Illinois • United States

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Salary

💰 $50,000 per year

About the role

  • Provides leadership and supervision to the Quality Assurance Team and serves as the main point of contact for problem solving for the team and our clients.
  • Creates and updates instructions/process documentation for team.
  • Ensure accuracy of the work reviewed by the team and demonstrate strong attention to detail.
  • Performs daily review of file maintenance well as other monitoring, reporting, tracking, etc. to mitigate risk and ensure proper controls are in place.
  • Collaborate with other operational leaders, make recommendations on process and procedure changes that support company strategic goals while creating efficiencies and enhanced procedures.
  • Maintain understanding of corporate standard operating procedures as they apply to the job functions.
  • Assist with budget, goal setting, and strategic planning; ensure all project/department milestones/goals are met and adhere to approved budgets.
  • Support periodic reviews by internal audit, risk, and compliance teams as well as external Federal or State exams to ensure reliable and timely responses.
  • Ensure all managed systems meet all regulatory and compliance requirements.
  • Maintain a thorough knowledge of all retail and treasury banking products, including the requirements for making changes to client account data and core system changes.
  • Take ownership of projects; research, gather data, evaluate, prepare reports, and implement timely.
  • Collaborate with bank partners and provide prompt responses and resolutions for customer inquiries or complaints.
  • Promote the image of the company in a professional and positive manner.
  • Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
  • Manages the onboarding process of new team members.
  • Evaluate performance, administer semiannual touch points and deliver performance evaluations.
  • Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
  • Understand and administer compensation based on pay for performance philosophy, including merit increases and variable pay.
  • Participate in community engagement events.

Requirements

  • High school diploma or equivalent required
  • Associate or bachelor’s degree in business, finance, or related field preferred
  • Minimum five to seven years in banking, operations and/or digital banking
  • Minimum two years of successful management or leadership responsibilities within current team.
  • Strong verbal, written and interpersonal communication skills
  • Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail
  • Strong analytical and critical thinking capabilities
  • Demonstrated knowledge of current operational strategies, risk management, technology and trends within the Finance and Banking industries.
  • Strong leadership skills with ability to communicate a vision that inspires and motivates a team in alignment with business strategy.
Benefits
  • Health
  • Dental
  • Vision
  • Life Insurance
  • Disability Insurance
  • FSA
  • HSA
  • 401K
  • Employee Stock Purchase Plan
  • Paid Time Off
  • Paid Holidays
  • additional Voluntary Supplemental Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk managementprocess documentationbudgetingstrategic planningperformance evaluationdata analysisproject managementcompliancebanking operationsdigital banking
Soft Skills
leadershipcommunicationattention to detailanalytical thinkingcritical thinkingteam motivationproblem solvingcollaborationstaff developmentaccountability