QCR Holdings, Inc.

QA Engineer

• Provides leadership and supervision to the Quality Assurance Team and serves as the main point of contact for problem solving for the team and our clients.
• Creates and updates instructions/process documentation for team.
• Ensure accuracy of the work reviewed by the team and demonstrate strong attention to detail.
• Performs daily review of file maintenance well as other monitoring, reporting, tracking, etc. to mitigate risk and ensure proper controls are in place.
• Collaborate with other operational leaders, make recommendations on process and procedure changes that support company strategic goals while creating efficiencies and enhanced procedures.
• Maintain understanding of corporate standard operating procedures as they apply to the job functions.
• Assist with budget, goal setting, and strategic planning; ensure all project/department milestones/goals are met and adhere to approved budgets.
• Support periodic reviews by internal audit, risk, and compliance teams as well as external Federal or State exams to ensure reliable and timely responses.
• Ensure all managed systems meet all regulatory and compliance requirements.
• Maintain a thorough knowledge of all retail and treasury banking products, including the requirements for making changes to client account data and core system changes.
• Take ownership of projects; research, gather data, evaluate, prepare reports, and implement timely.
• Collaborate with bank partners and provide prompt responses and resolutions for customer inquiries or complaints.
• Promote the image of the company in a professional and positive manner.
• Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
• Manages the onboarding process of new team members.
• Evaluate performance, administer semiannual touch points and deliver performance evaluations.
• Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
• Understand and administer compensation based on pay for performance philosophy, including merit increases and variable pay.
• Participate in community engagement events.

Quality Assurance Manager

Risk

• Identify low- and moderate-complexity risks.
• Assess and understand low- and moderate-complexity risks.
• Contribute to ongoing effective challenge, support, and follow-through to confirm that significant risks are effectively mitigated, transferred, or avoided.
• Propose enhancements to and produce timely, relevant, and accurate monitoring and reporting of governance and risk management activities to senior management and committees.
• Propose enhancements to and reliably operate one or more core components of the Second Line’s Governance & Risk Management Program that supports adequate and effective governance and risk management practices.
• Support and adhere to policies and procedures that promote effective governance and risk management practices.
• Demonstrate growing, intermediate-level knowledge of corporate governance and risk management.
• Champion the Company's risk culture and proactively build constructive relationships with peers and stakeholders.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of inclusion.

Quality Assurance Manager

Governance & Risk Analyst II