Technical Account Manager
QBench
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own the overall relationship with the customer.
- Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule.
- Manage project planning, goal-setting, and progress tracking.
- Deliver customer training and handle technical queries, ensuring effective use of QBench.
- Responsible for determining client needs and making appropriate recommendations for current and future value-added services, products, etc.
- Provide suitable technical solutions after an end-to-end analysis of the current business process.
- Translate business requirements into robust requirement documentation.
- Help resolve any gaps or ambiguities in documented requirements.
- Produce the following artifacts as needed: Functional Requirements, Use Cases, UI Prototypes.
- Manage project risks, timelines, and deliverables, including functional requirements and use cases.
- Conduct high-level testing and ensure smooth transition post-implementation.
- Gains customer acceptance by understanding and explaining product value propositions and leveraging knowledge of laboratory operations.
- Interface with engineering, product teams, and external vendors.
- Identify scope changes and document those changes for the project.
- Work with the team to create a new project scope to address customer needs.
- Participate in the pre-sales process to help develop Scope of Work documentation.
- Ensure successful customer adoption of, usage of, and satisfaction with the QBench product, leading to customer contract renewals.
Requirements
- Minimum 1-year experience in a laboratory environment.
- Proven track record in project management, preferably with scientific workflow projects.
- Proficient in software product adoption and support.
- Organized project management skills such as critical thinking, problem solving, and active listening.
- A strong aptitude for problem-solving, negotiation, and mediation skills.
- Evidence of the ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
- Ability to anticipate challenging situations and proactively plan appropriate actions.
- Strong attention to detail and multi-tasking skills.
- Demonstrated ability to learn complex software products.
- Strong ability to pick up new systems quickly and effectively.
- Bachelor’s degree preferred.
- Ability to travel periodically (domestic) in support of client engagements.
Benefits
- Impactful Work: Your role in implementing and managing QBench directly influences the success and efficiency of our clients’ laboratories.
- Career Growth: We’re committed to your professional development, offering continuous learning opportunities and the chance to work on challenging, meaningful projects.
- Collaborative Culture: Join a supportive team that values your ideas and encourages creativity.
- Competitive Compensation: Receive a comprehensive salary package, including base and variable components tied to performance metrics.
- Remote Flexibility: Enjoy the freedom and comfort of a fully remote position, allowing for a healthy work-life balance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrequirement documentationfunctional requirementsuse casesUI prototypeshigh-level testingsoftware product adoptionbusiness process analysistechnical solutionslaboratory operations
Soft skills
critical thinkingproblem solvingactive listeningnegotiationmediationinfluencing stakeholdersattention to detailmulti-taskingcustomer relationship managementproactive planning