QBE Insurance

Insurance

• Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls
• Deliver exceptional help to our customers and partners by managing inbound queries, on average 30-50 calls per day
• Learn about our insurance portfolios and various partnerships to build strong relationships with diverse internal and external stakeholders
• Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines

Insurance Specialist

Manager

• Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations.
• Set technical standards and operational protocols aligned to business plans to ensure objectives are met.
• Identify, analyse, recommend and implement process improvements in functional areas.
• Achieve specific key performance indicators and strive to find better ways to improve overall service delivery.
• Act as a critical point of escalation on complex, denied or pending claims.
• Maintain current knowledge of products and services to provide direction and respond to issues.
• Cultivate positive relationships with internal and external customers to accomplish organisational goals.
• Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build technical capability to sustain a high performing workforce.

Technical Manager – Corporate & Commercial Complex Large Loss Property Claims

Artificial Intelligence

• Provide Line 1 Risk view on Data, Analytics and AI Risks, including responding to evolving regulatory and industry expectations
• Ensure effective Line 1 oversight and governance of the implementation and ongoing adherence to the Group policies and standards for Data, Analytics and AI
• Provide leadership to the Group and Divisional teams to ensure policies and standards are translated into sound controls and assurance activities to enable effective risk management and timely escalation and resolution of material risks/issues
• Work across the three lines of defence to develop and deliver the Data and AI Risk and Control framework and associated assessments
• Establish and manage a clear cadence of risk governance forums to support identification, monitoring, remediation and reporting of risks and controls
• Lead Risk & Control Self‑Assessment and assurance engagements with risk and control owners, ensuring work is well scoped, planned and delivered to a high standard, and produces reliable, high‑quality management information on risks, controls, issues and actions.
• Produce high‑quality, targeted risk reporting for senior management and governance forums, delivering clear narratives on key risks and concise updates on the status of risks, controls, issues and actions.
• Build strong partnerships with Line 2 Risk, Internal Audit, Privacy and Compliance to embed an integrated, end‑to‑end risk management approach.

Senior Manager – Data, Analytics and AI Risk Management

Operations

• Provide recommendations on business improvement plans/strategies
• May lead or assist in projects related to business improvement
• Ensure compliance with QBE policies, procedures and relevant legislations
• Maintain product, system and process knowledge
• Attend relevant process and other relevant trainings (e.g. Leadership Trainings)
• Contribute to the refinement of processes and procedures to improve systems and procedures
• Establish and maintain a good working relationship with stakeholders
• Resolve escalated complaints in a timely fashion
• Work with stakeholders to maximize opportunities, and achieve operations and service targets
• Identify opportunities to increase turn around time and increase customer retention
• Attend management meetings as directed by the management
• Delegate workloads if necessary
• Prepare reports on performance metrices, etc.
• Prepare presentation decks and facilitate meetings, if needed

Insurance Operations Team Leader

Underwriter

• Achieve underwriting results and growth following plan/budget.
• Deliver timely decisions and problem-solving solutions for customers and intermediaries.
• Develop and maintain good working relationships with all stakeholders.
• Provide technical expertise and guidance to employees.
• Contribute to continuous quality improvement processes.
• Manage key portfolios/accounts with intermediaries.
• Lead, manage coach and mentor the team to ensure effective resource allocation, optimal performance, capability development, employee engagement and retention, and to create an environment to drive and facilitate change.
• Ensure all policies, processes and procedures are compliant with business and regulatory standards.
• Ensure compliance requirements and individual accreditation levels are maintained.

AVP, Underwriting – Construction

Product Manager

• Effective planning of operational tasks to enable the smooth operation of the Majesco Policy Administration System
• Recognize trends and repeat issues and work with business stakeholders on longer term fixes to reduce frequency
• Self and formal learning to improve Product Owner skills
• Support the creation of product roadmaps, epics, features, user stories, and acceptance criteria
• Contribute to all Agile ceremonies including PI Planning, Daily Standups, and Backlog Refinement, and retrospectives.
• Collaborate with business stakeholders to enable the operational management of the Majesco PAS.
• Use various sources of insight, metrics and data available to make data driven decisions.
• Develop a strong understanding of customer needs, motivations and behaviors to influence experiences that contribute to a rewarding customer experience.
• Build a deep understanding of the Policy Administration System from product design, underwriting, process, claims and commercial
• Perform UAT of product improvements
• Manage compliance related changes
• May assist with Business Production Support tasks as needed

Senior Product Owner

Attorney

• Reviewing a range of basic to moderately complex commercial agreements, including NDAs, T&Cs, engagement letters, and simple IT and supplier contracts.
• Assisting with major projects and coordinating actions.
• Attending internal and external meetings with the in-house legal team and stakeholders and taking minutes/notes of actions as appropriate.
• Handling general legal/non-legal queries (eg correct legal entity, signing of documents).
• Conducting legal research and providing insights to the legal team.
• Building an understanding of the business and establishing strong and effective relationships with department members and internal business clients.
• Providing a high level of administrative and matter/project support to team members, including research, drafting and preparation of legal advice.
• Identifying and evaluating legal risks and issues through document review and tracking relevant judicial, legislative and regulatory developments.
• Fulfilling regulatory requests by gathering, clarifying and organising complex information to draft and submit timely responses.
• Contributing to a positive work environment by demonstrating cultural expectations and influencing others to value performance and diversity.

Legal Operations Lead

Actuary

• Manage the quarterly reserve valuation and annual business planning exercise for Asia Actuarial Regional team
• Review the reasonableness of the country's reserve valuation result and ensure all internal and external reporting requirements and deadlines are met
• Demonstrate judgement in setting assumptions and understanding the impact on key profit drivers and performance metrics.
• Performing portfolio analysis, enhance models to analyze claim trends and identify risk associated with adequacy of technical reserves
• Manage the actuarial transformation project to improve efficiency of the quarterly reserving process
• Produce accurate management information and provide technical insights for stakeholders to make business decision.
• Build and maintain positive relationships with internal stakeholders.
• Provide technical advice and guidance to team members and stakeholders.

Assistant Manager, Actuarial

Financial Planning and Analysis

• Act as main preparer role on various tax return/compliance tasks
• Prepare the working papers, tax returns and/or reports within the agreed deadline
• Prepare clearing journal entries for assigned tax accounts or transactions, as applicable
• Perform the preparation and/or review of periodic tax requirements such as monthly, quarterly and annual tax returns, as applicable
• Assist in preparing the quarterly and annual income tax provision
• Perform the tax and/or accounting variance analysis/reconciliation process
• Completion of Blackline reconciliations, as applicable
• Follow-up resolution of outstanding and unmatched transactions with onshore and GSSC counterparts

Senior Finance Services Professional – Global Tax

• Influence senior leaders on leveraging framework to simplify processes
• Enable team members to contribute to business unit strategy discussions related to process simplification
• Ensure alignment with senior leaders on focus areas and priorities
• Drive awareness and adoption of core capabilities and services among senior leaders
• Ensure compliance with legislation, industry codes, and company policies
• Initiate and capitalize on best practices and innovations
• Complete all required advice and compliance training successfully
• Drive continuous business process improvement aligned with business unit KPIs
• Encourage team members to demonstrate company values and core capabilities
• Manage operational and organisational design effectively

Global Learning Operations Manager

• Review and prepare accurate financial Group Management reports in line with internal and external requirements.
• Analyse management and statutory reports, providing meaningful insights into business performance.
• Ensure a consistent, effective suite of financial reports that enable management to monitor profitability and performance.
• Maintain accurate accounting records in line with internal procedures and statutory requirements.
• Ensure compliance with all legal, regulatory, and code of conduct obligations.
• Provide high‑level financial advice, guidance and insight to support decision‑making across the business.
• Manage the production of accurate financial returns for internal and external bodies, including regulators, ensuring deadlines are met.
• Build and maintain strong relationships with key stakeholders, including internal and external auditors.
• Identify opportunities for systems improvements, process enhancements and innovation within finance operations.

Finance Manager, FTC

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers
• Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes
• Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management
• Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements
• Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery
• Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes

Case Manager

Risk

• Provide consultancy advice and training to enhance knowledge of the valuation industry and property market trends across Service Delivery and Risk business units
• Lead risk assessments for Accident and Health (A&H) by evaluating risks, monitoring regulatory changes, and driving continuous improvement to achieve A&H risk management objectives
• Perform new business and renewal large claims reviews and disclosure assessments through clinical and claims data evaluation to identify and quantify risks
• Provide concise, detailed, and accurate reporting of data analysis findings, observations, and recommendations
• Serve as the subject matter expert for claims and underwriting related to risk management
• Provide clinical assessment and recommendations for setting reserves on large dollar claims
• Present in-house clinical education to enhance understanding of high-cost diagnoses and treatment trends
• Consult with internal and external clients on high-cost, complex claims and engage in effective clinical risk management strategies
• Review transplant contracts and vendor selections for quality control to ensure the best options
• Build relationships with key stakeholders to communicate risk factors and develop recommendations for continuous improvement

Lead Medical Risk Consultant

Claims Specialist

• Provide exceptional claims service to customers by managing complex medical stop loss claims effectively.
• Assess policy coverage, investigate, evaluate, and negotiate claims.
• Collaborate with suppliers and stakeholders while offering technical support.
• Support the implementation of the Claims strategy to enable the delivery of overall business targets.
• Maintain current knowledge of insurance guidelines, policy changes, and modifications.
• Maintain good client relationships with insured individuals, agents, service providers, and the general public.
• Identify and implement strategies to minimise Claims Costs and Leakage.
• Assist with the negotiation of claims settlements.
• Participate in relevant meetings to share and develop strategy, knowledge, and best practices.
• Identify and resolve issues or anomalies non-compliant with policies and procedures.
• Assist with the daily review of reports and ad hoc reporting.
• Mentor and coach junior staff as required.

Claims Specialist – Accident and Health

Vice President

• Provide expert actuarial advice and support to business units
• Act as a key liaison with underwriters, claims, and finance teams
• Deliver strategic reserving advice and contribute to business planning
• Coach junior actuaries to ensure technical excellence and profitability
• Manage the complete valuation process and project scope
• Develop new monitoring and ad-hoc reports as required
• Know and apply relevant standard actuarial reserving models and pricing techniques
• Build and maintain relationships with internal stakeholders
• Provide technical advice and guidance to less experienced actuarial staff
• Ensure all conclusions and recommendations are supported by analytical results
• Manage budgeted resources and accurately forecast resource needs