QBE Insurance

Manager

• Support the Head of Business Unit, manage a team of Claims Officers and Technical Services Officers in Melbourne and interstate
• Support the implementation of the Claims strategy to enable delivery of overall business targets
• Coach for performance and Identify training needs and assist in facilitating appropriate training for the team
• Referral point for escalations and stakeholders, and promote delivery of superior customer service
• Ensure sound understanding of company policies and the process for reporting breaches, incidents and customer complaints
• Ensure compliance with relevant legal, regulatory, industry and ethical standards
• Engage with internal stakeholders (Product, Underwriting, Sales) to support market facing activities, submissions for new business, manage the overall financial and operational performance of QBE's portfolio of Construction and Engineering claims and develop customer value proposition

Service Manager – Construction

Vice President

• Accountability for end-to-end actuarial pricing analysis to deliver profitable growth for PL, Cyber, and Healthcare
• Development of pricing tools, portfolio analysis, filings, reinsurance strategy, and business planning
• Partner with the Underwriting, Claims, Finance, CAT Modeling, and Data Science teams to ensure actuarial analysis incorporates business insight to solve large strategic issues
• Lead the development and implementation of strategic, long-term risk management by collaborating across the business to reduce organizational exposure to loss
• Partner with stakeholders at senior levels to assist in meeting their plan and strategic objectives by anticipating risk and market changes
• Assess new business opportunities, monitor outside trends, analyze competition in the marketplace, and evaluate new product ideas
• Recommend profitable ratemaking and pricing structures by utilizing innovative actuarial techniques to advise top actuaries on courses of action for major product lines and markets
• Implement effective pricing processes by partnering with insurance agents and gaining an understanding of how business is written

VP, Pricing – Professional Liability & Cyber

Risk

• Design, implement and maintain governance frameworks within and between COEs—clarifying decision rights, accountability and ways of working
• Lead enterprise planning rhythms and leadership cadences—define purpose, participants and frequency for forums so teams connect and decide at pace
• Align stakeholders (COE leaders, regional teams, People Strategy & Governance, business leaders) on priorities, operating principles and outcomes
• Own reporting and metrics for Career & Capability and Employee Experience & Inclusion, linking talent outcomes to People Strategy and sustainability reporting
• Drive continuous improvement—simplify processes, standardise communities of practice, and unlock cross team efficiencies

Career & Capability Governance Lead

Client Services Representative

• Provides IT desktop services/support for employees and customers
• Participate in answering incoming support calls and managing call queue
• Ensure tickets are worked and resolved in accordance with SLA using ticket management system
• Facilitate accurate records by ensuring equipment asset tags are updated in system
• Provide technical knowledge and advice to drive improvement initiatives
• Delivery of defined starter/mover/leaver services
• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value 'can do' people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun

IT Client Services Analyst

Compliance

• Perform quality assurance (QA) audits within the area of responsibility to align performance with corporate guidelines and regulatory requirements.
• Inform management by compiling data, reviewing metrics, and analyzing the root cause of process errors to recommend opportunities for continuous improvement.
• Build and maintain effective working relationships with management and staff to understand their needs during the assignment process.
• Evaluate compliance with Acts, policies, and procedures to ensure adherence to regulatory guidelines.
• Provide high-quality customer service and ensure delivery meets expectations.
• Lead root cause analysis (RCA) and calibration sessions with stakeholders to address issues effectively.
• Adhere to company templates and policies, building new tools following company guidelines.
• Participate in process and performance review meetings to contribute to ongoing improvement.
• Assist in reviewing the reliability and integrity of financial, operating, and management information.
• Maintain product, system, and process knowledge to support quality assurance and training outcomes.

Insurance Compliance Advisor – Crop

People Operations

• Work with the onshore People Operations Manager partnering with the People Delivery team
• Ensure that the service meets high quality standards
• Collaborate with the Global People Digital team on system enhancements and changes to Workday
• Contribute towards HR strategy and plans
• Deliver operational agendas ensuring key issues are considered
• Comply with internal controls to conduct job functions
• Participate in key HR projects
• Provide input for and assist in driving improvements to HR policies and processes
• Act as a Workday super user
• Overseeing escalated queries relating to GSSC
• Identify knowledge gaps and work with GSSC Process Leads
• Lead the writing, review, and redesign of working desktop procedures
• Establish, maintain and monitor service standards
• Coordinate developing awareness of HR risks
• Actively coach and mentor GSSC & onshore HR on new/existing processes
• Support the operationalisation of People team projects
• Identify and design service enhancement improvements

People Service Delivery Partner

Underwriter

• Support the development of the annual business plan for the portfolio and ensure its delivery
• Ensure team awareness of the business plan and its context for informed decision-making
• Adhere to underwriting standards, instructions, and good practice to minimize risk and maximize efficiency
• Establish and strengthen relationships with stakeholders to achieve business objectives
• Demonstrate an understanding of market dynamics and cycles to enhance business performance
• Continually develop expertise and technical knowledge through appropriate activities
• Underwrite insurance risks in accordance with the business plan and personal authority
• Contribute to the review and analysis of the portfolio to identify new business opportunities
• Ensure accurate recording of entries on Division systems for data integrity
• Manage team performance fairly and in line with the performance process

VP Commercial Property Underwriting

• Review and approve risk within Underwriting Guidelines and agreed SLAs
• Develop and maintain strong relationships with customers, intermediaries, and stakeholders
• Act as a technical expert to support issue identification and opportunities within the specified product class
• Underwrite risks and authorize referrals following delegated authority and underwriting standards for profitable growth
• Contribute to the development and implementation of the Business Unit's Business Plan
• Deliver timely decisions and problem-solving solutions for internal/external customers and business partners
• Maintain expertise and team knowledge through identifying appropriate learning and development activities
• Establish, strengthen, and develop relationships with stakeholders to maximize influence and achieve business objectives
• Participate in the review and analysis of the portfolio to identify progress toward business objectives

Lead Commercial Property Underwriting

• Achieve underwriting results and growth following plan/budget
• Deliver timely decisions and problem-solving solutions for customers and intermediaries
• Develop and maintain good working relationships with all stakeholders
• Provide technical expertise and guidance to employees
• Contribute to continuous quality improvement processes
• Manage key portfolios/accounts with intermediaries
• Lead, manage coach and mentor the team to ensure effective resource allocation, optimal performance, capability development, employee engagement and retention, and to create an environment to drive and facilitate change
• Ensure all policies, processes and procedures are compliant with business and regulatory standards
• Ensure compliance requirements and individual accreditation levels are maintained

AVP, Commercial Property Underwriting

Data Scientist

• Collate, validate and prepare data to support portfolio and performance monitoring across the national portfolio
• Build regular and ad‑hoc reports for stakeholders, including national portfolio managers and the pricing team
• Analyse trends and outcomes to identify patterns, changes and emerging insights that inform decision‑making
• Provide clear, actionable insights and respond to data and performance queries from key stakeholders
• Collaborate with the Data & Performance team to ensure consistency, accuracy and reliability across reporting and analysis workflows
• Contribute to a supportive team culture by sharing insights, improving reporting practices and supporting the delivery of performance outcomes

Data Science Specialist

Business Analyst

• Provide input into business decisions through the data analysis of trends and business opportunities using both standard and specialised models/systems
• Working closely with the Manager, Operations and Data Insights, you will be a key member of the team liaising with businesses to identify key metrics and develop reports or business models to monitor trends on a regular basis
• Engage with key stakeholders across the business and act as a trusted advisor to provide insights and ideas for improvement
• Deliver timely and accurate data through models, reports, analysing and communicating results, responding to complex business issues and providing best practice solutions to assist with company direction and decision-making
• Analyse data extracted from multiple systems in comparison to prior months or years and our competitors
• Support team members to derive trends, conclusions and recommendations based on data and analysis

Senior Business Analyst

AI Engineer

• Develop and deploy applications that use LLMs (e.g., chatbots, document analyzers, code generators)
• Fine-tune and evaluate LLMs using custom datasets
• Implement RAG (retrieval-augmented generation), agents, or multi-step reasoning workflows
• Integrate GenAI pipelines into production systems using MLOps tools (e.g., MLflow, Azure ML, Databricks)
• Build and monitor inference APIs with performance and cost considerations
• Ensure responsible AI practices, including model explainability, bias mitigation, and security

AI Engineer – 12 months contract

Analyst

• Provide operational and business process support to GSSC Reward initiatives to facilitate delivery of Reward programs
• Develop awareness of the Reward COE programs to ensure that work activities are aligned to and support its achievement
• Provide input to the development of team goals and objectives and ensure relevant issues are considered as part of the planning process
• Prioritize own work which demonstrates ability to associate administrative functions to strategy
• Make relevant contributions in People & Reward team meetings and individual performance discussions
• Ensure that high standards of service are maintained and improved upon to ensure continuous improvement
• Assist with addressing queries and triaging for appropriate responses
• Assist with preparation and delivery of the annual review of salaries and short/long term incentives
• Develop financial models and spreadsheets to ensure the delivery of high quality analysis for the Reward team
• Produce appropriate analysis reports as required by the People population and wider business

Reward Analyst

Auditor

• Based in Manila and reporting to the Senior Manager, GSSC Audit and Operations, undertake audits primarily for the purpose of internal controls assurance.
• Proactively monitor the testing universe and related risk profiles and recommend changes and updates.
• Ensure that review work is aligned and the assurance methodology.
• Monitor and address GSSC regulatory requirements relating to GIA and support both Group and Divisional audits designed to address regulatory requirements.
• Deliver assigned work to expected quality and in line with assurance methodology and professional standards.
• Identify and propose improvements to the assurance testing programs.
• Actively and effectively uses related assurance technology, including WDesk.
• Effective and efficient management of resources, time and budgets.
• Compliance with GSSC and QBE policies.
• Build and maintain effective ongoing working relationships within the GSSC to understand needs and manage expectations.
• Evaluate the efficiency and effectiveness of business operations and processes.
• Identify issues and practical, commercial and relevant recommendations.
• Collaborate with key stakeholders by sharing knowledge and delivering against audit requests and inquiries.
• Demonstrate sound and up to date knowledge of the GSSC’s operations, insurance & BPO industry, and relevant regulatory requirements.
• Apply professional and accounting judgement to assess the performance of controls and evaluate the adequacy and completeness of the supporting documentation.
• Make judgements on the effectiveness of controls and suggest improvements.
• Challenge divisional accounting teams to remediate control deficiencies.
• Review work and provide technical knowledge and guidance to ensure the adequacy of the review procedures.
• Examine reports and related documentation, and demonstrate an attention to detail, to ensure achievement of business objectives.
• Effective completion of reviews of moderately complex areas with minimal supervision.
• Conduct effective and efficient engagement meetings.
• Conduct special investigation reviews and ad hoc requests as needed.
• Deliver all scheduled reviews on time and to budget.

Auditor, Internal Controls Assurance

• Perform Global Internal Controls Assurance (ICA) testing
• Assist in standardizing process and control documentation
• Report assurance testing findings
• Recommend improvements to control environment and risk management
• Conduct effective meetings