Claims Service Officer – Medical Coding

QBE Insurance

Claims Service Officer responsible for coding claims and following up to meet service targets. Supports implementation of Claims strategy while adhering to relevant regulations and guidelines.

Posted 4/25/2026full-timeCebu • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for ensuring all claims are injury coded in line with Company guidelines
Responsible for keeping service levels within target
Support the implementation of the Claims strategy to enable delivery of overall business targets
Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice
Liaise with internal and external network to obtain relevant information
Accumulate data in order to identify the type and severity of injuries sustained in motor vehicle accidents

Requirements

What you’ll need

Current knowledge and adherence to relevant Motor Accident Authority legislation, government and Company guidelines
Skills: Analytical Thinking, Claims Administration, Claims Resolution, Collaboration Tools, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Advising, Intentional collaboration, Managing performance, Process Compliance, Process Improvements, Risk Management, Stakeholder Management

Benefits

Comp & perks

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims AdministrationClaims ResolutionProcess ComplianceProcess ImprovementsRisk Management

Soft Skills

Analytical ThinkingCollaborationCommunicationCritical ThinkingCustomer ServiceCustomer Value ManagementIntentional CollaborationManaging PerformanceStakeholder Management