Claims Relationship Manager

QBE Insurance

Claims Relationship Manager at Elders Insurance, focusing on relationship management and claims strategy. Collaborating with stakeholders to resolve claims disputes and enhance service delivery.

Posted 4/22/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for claims matters related to Elders Insurance agency-managed claims
Provide expert claims support and coaching to agency staff, ensuring they understand and effectively apply claims processes and strategies.
Maintain excellent client relationships with the insured, agents, service providers, and the broader community
Leverage strong relationship management skills to support the Claims strategy and drive the achievement of business targets and ensure in lines with all legislation, industry codes, and company policies
Review and analyse claims trends, providing insights and feedback to claims teams/underwriters/risk assessors to enable appropriate actions
Deliver proactive advice, guidance, and education programs to Elders agents and internal stakeholders to drive the adoption of Elders Insurance claim strategies.
Foster collaboration and continuous improvement with the Claims Service Centre
Some travel will be required for this position including interstate

Requirements

What you’ll need

Proven experience in property or motor claims
Catastrophe event claims experience advantageous
An understanding of, and demonstrable application of, the General Insurance Code of Practice
Excellent customer service and relationship building skills
Collaborative work with Claims, Business, and Customer groups, along with a working knowledge of the insurance process from application to claims resolution.
Experience with distribution channels, which is essential for effective claims management and resolution.

Benefits

Comp & perks

Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
18 weeks’ gender-equal flexible leave for all new parents, including paid super
A range of discounts on insurance products, car hire, hotels, goods and services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementclaims analysisclaims supportcustomer servicerelationship managementinsurance processcatastrophe event claimsclaims resolutiondistribution channelsGeneral Insurance Code of Practice

Soft Skills

collaborationcoachingcommunicationclient relationship managementproactive adviceguidancecontinuous improvementteamworkinsight generationstrategic thinking