Assistant Case Manager

QBE Insurance

Assistant Case Manager supporting self-insurance teams with administrative tasks in Australia. Main duties include managing invoices, data entry, and collaborating with stakeholders to ensure accuracy.

Posted 4/14/2026full-timeParramatta • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing day-to-day administrative and processing tasks, including invoice payments, reimbursements, uploading reports, data entry and document management
Supporting lodgements and reporting within internal systems
Following up and engaging with key stakeholders in collaboration with the wider team
Assisting Case Managers and leaders to ensure claims tasks are completed accurately and within agreed timeframes
Helping maintain organised, compliant and up-to-date records across the portfolio

Requirements

What you’ll need

Previous experience in an administration, processing or high-volume customer service role
Strong attention to detail and pride in delivering accurate work
The ability to prioritise tasks and manage multiple requests in a fast-paced environment
Comfort working through repetitive administrative work
A collaborative mindset and willingness to support team goals
Clear and professional written and verbal communication skills

Benefits

Comp & perks

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydocument managementinvoice processingreportingclaims processing

Soft Skills

attention to detailtask prioritizationtime managementcollaborationcommunication