QBE Insurance

Assistant Case Manager

QBE Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Parramatta • Australia

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About the role

  • Managing day-to-day administrative and processing tasks, including invoice payments, reimbursements, uploading reports, data entry and document management
  • Supporting lodgements and reporting within internal systems
  • Following up and engaging with key stakeholders in collaboration with the wider team
  • Assisting Case Managers and leaders to ensure claims tasks are completed accurately and within agreed timeframes
  • Helping maintain organised, compliant and up-to-date records across the portfolio

Requirements

  • Previous experience in an administration, processing or high-volume customer service role
  • Strong attention to detail and pride in delivering accurate work
  • The ability to prioritise tasks and manage multiple requests in a fast-paced environment
  • Comfort working through repetitive administrative work
  • A collaborative mindset and willingness to support team goals
  • Clear and professional written and verbal communication skills
Benefits
  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydocument managementinvoice processingreportingclaims processing
Soft Skills
attention to detailtask prioritizationtime managementcollaborationcommunication