QBE Insurance

Process Redesign Analyst

QBE Insurance

full-time

Posted on:

Location Type: Office

Location: Cebu • Philippines

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About the role

  • Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
  • Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/ sessions during opportunity identification
  • Creation of process design documents (PDDs) and/or business requirement documents (BRDs) which are required for deployment of automation solutions
  • Responsible for detailed process mapping/ analysis (Level 5- Level 6 process maps)
  • Adherence to process improvement/ automation governance framework

Requirements

  • Bachelor's Degree or equivalent combination of education and work experience
  • 3 years relevant experience
  • SSGBC, Agile Practitioner
  • Excellent verbal and written English communication skills
  • Excellent workshop facilitation and data gathering skills
  • Process flow design and optimisation
  • Excellent stakeholder management skills
  • Familiarity with process mapping tools
  • Excellent use of process mining/ mapping applications and tools – e.g. Signavio, Celonis, etc.
  • Proficiency in Microsoft Applications- Word, Powerpoint, Excel
  • Adaptable to change and able to work in a highly dynamic environment
  • Ability to manage multiple initiatives
  • Strong agility and flexibility
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process mappingprocess analysisprocess flow designprocess optimisationautomation solutionsprocess miningbusiness requirement documentsprocess design documentscontinuous improvementAgile methodology
Soft Skills
communication skillsworkshop facilitationdata gatheringstakeholder managementadaptabilityflexibilityinitiative managementcollaborationproblem-solvinganalytical thinking
Certifications
Bachelor's DegreeSSGBCAgile Practitioner