Chief Operating Officer, Asia
QBE Insurance
full-time
Posted on:
Location Type: Office
Location: Petaling Jaya • Malaysia
Visit company websiteExplore more
Job Level
About the role
- Lead the Asia region’s strategy, operations, and business transformation agenda to drive growth, customer value, and operational excellence
- Shape long-term strategic plans, oversee market insights, and support business development initiatives across different locations
- Direct Management of policy administration, customer services, and management services to ensure efficient, high-quality service delivery
- Drive transformation programs and improve operation effectiveness, ensuring strong governance, effective change management, and adoption of innovative solutions
- Provide executive oversight of Data & Analytics, Technology (Change/Run/Security), Operational Risk, and Procurement functions
- Foster a culture of performance, collaboration, and continuous improvement, while developing talent and strengthening leadership capability across the region
- Strengthen the region’s risk culture by embedding robust operational risk practices across teams
- Plan, allocate and manage financial budget by anticipating expenditures, forecast resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Requirements
- Experience with broad strategic planning
- Experience managing businesses
- Significant experience of leading multi-disciplined operations
- Substantial experience of creating world class operations function in a regulated financial services business
- Significant years’ experience within an appropriate professional or business discipline
Benefits
- Flex and hybrid working options
- Work from home policy
- Paternity leaves matching with maternity leave
- Well-being programs
- Pensions
- Medical benefits
- Globally, access to online learning via LinkedIn Learning
- On top of annual leaves, 3 additional days off (Family care leaves)
- Study leave
- Marriage leave
- Internal Appreciation program with points to redeem nice merchandise and life experiences
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic planningbusiness transformationpolicy administrationcustomer service managementoperational risk managementdata analyticsfinancial budgetingresource forecastingchange managementperformance improvement
Soft Skills
leadershipcollaborationtalent developmentgovernanceinnovationcontinuous improvementrisk culture enhancementexecutive oversightcommunicationorganizational effectiveness