Insurance Specialist
QBE Insurance
full-time
Posted on:
Location Type: Office
Location: Cebu • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents
- Navigate, interpret, and analyse Insurance Services Office (ISO) rating manuals to review methodologies and rules for manual rating and issuing insurance policies
- Provide rating and processing support for lines of business and multi-state accounts
- Process straight-through underwriting policy issuance and amendments within established guidelines
- Provide customer service support for underwriters, handling inquiries and requests with a high level of complexity
- Work with underwriters to deliver timely and accurate products for multiple lines of business
- Mentor team members to guide the success of the processing team and meet service level expectations
- Ensure policies are followed and refer/escalate where appropriate
- Establish and maintain good working relationships with stakeholders
- Maintain product, system and process knowledge
Requirements
- Tertiary Degree or equivalent combination of education and work experience
- Some call centre experience in service industry, preferably with insurance, financial or retail industry
- Experience in customer service, preferably with BPO experience and shifting schedules
- Call centre experience within the insurance and/or banking industry, including billing experience and increasing level of responsibility
- Some experience in service industry in a similar role, including some customer service or technical support call centre voice experience within the insurance and/or banking industry
Benefits
- Equal Employment Opportunity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ISO rating manualsmanual ratingpolicy issuanceprocessing instructionscustomer service supportcall centre experiencetechnical support
Soft skills
analytical skillscommunication skillsmentoringrelationship buildingproblem-solving
Certifications
Tertiary Degree