QA Engineer

• Lead deep dive reviews, update QA questionnaires, ensure timely delivery of the QA schedule, and follow up on audit action items.
• Conduct quality assurance reviews, audits, and analyses; provide feedback and ensure reports are completed to a high standard and delivered on time.
• Analyse claims performance using file reviews and data extraction, document findings, and communicate results to the business and regulators as required.
• Monitor team performance, implement improvement plans, and provide coaching based on review outcomes to support continuous development.
• Collaborate with the business to set and implement the strategic direction for claims management, including identifying and executing improvement initiatives.
• Maintain high levels of expertise through ongoing training, industry networking, and strict compliance with laws, regulations, and company policies.

Claims Quality Assurance Specialist

QA Test Automation Lead

Quality Assurance Specialist – Credit

QA Engineer