Associate Lead – People Assist
QBE Insurance
full-time
Posted on:
Location Type: Office
Location: Quezon City • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Manage and support People employee programs within the organisation
- Entering personal details of new employees
- Updating and maintaining all existing records in the organisation's People Information System (PeopleIS)
- Administering People related transactions and workflows
- Perform outbound calls to employee/manager for tier 2 concerns or complex issues
- Utilises available systems and tools to process transactions and workflows
- Liaising with centres of excellence to provide answers for employees
- Answering incoming calls/emails enquiries relating to people services
- Ensuring all calls/queries are answered in a prompt and professional manner
- Deliver quality, timely and accurate resolution following the set SLA – Service Level Agreement
- Adhere to established procedures, ensuring compliance with embedded Risk Controls
- Support internal / external audits as required
Requirements
- Some relevant work experience
- Call centre experience in insurance and/or banking industry with billing responsibilities preferred
- Increasing level of responsibility in call centre environment preferred
- Policy administration experience preferred
- Experience in BPO industry with shifting schedules preferred
- Bachelor's Degree or equivalent combination of education and work experience necessary
Benefits
- Equal Employment Opportunity
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
People Information Systempolicy administrationbilling responsibilities
Soft skills
communicationproblem-solvingcustomer serviceprofessionalismtime management
Certifications
Bachelor's Degree