Identity & Access Management Analyst
QBE Insurance
full-time
Posted on:
Location Type: Office
Location: Cebu • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage demand through the global ticket and request management tool to ensure effective queue management
- Collaborate with global peers and participate in internal meetings to share and develop knowledge and best practice
- Maintain least privileged access to QBE systems for joiners, movers, leavers (JML) and authorized users, ensuring access granted is in line with job function, controls are maintained, or access removed in a timely manner
- Respond to information security and access-related questions and inquiries, using available information security tools and procedures ensuring adherence to QBE’s defined service processes (e.g. Incident, Request, Change, Problem, etc.) and ITIL best practice guidelines
- Manage requests for additional access to QBE systems, ensuring these are met within accordance to agreed controls, protocols (least privileged) and SLA’s
- Consistent compliance with defined controls, processes and QBE security policies and standards
- Proper analysis and autonomous decision making to ensure no separation of duties conflicts exist with access granted
- Timeliness and accuracy to JML and additional access requests, meeting or exceeding defined SLAs and performance targets
- No major security risks/control failures or breaches.
- Demonstrable continuous business process improvement
- Build and maintain strong and effective relationships with business customers at all levels of the organization to ensure service delivery meets expectations.
- Provide advice and guidance for IT security and user access-related activities; ensuring customers are aware of key issues and able to implement correct procedures and protocols.
- Build effective relationships with other departments within IT to ensure smooth end-to-end management of tickets (requests and incidents).
- Independently analyze requests to ensure proper separation of duties and least privileged concept is applied when granting access (across multiple, complex platforms).
- Produce accurate management information to enable effective reporting, decision making and action.
- Investigate and resolve access related inquiries, ensuring effective resolution in line with key controls and processes, minimizing business disruption.
- Administer Active Directory (AD) and other key applications, operating systems/platforms, ensuring information (i.e. identity data) held is current and regularly updated.
- Maintain relevant audit trails to support control activities relevant to the JML processes.
- Independently respond to audit inquiries and activities related to access controls, where required.
Requirements
- Associate's Degree or equivalent combination of education and work experience
- 3 years relevant experience
- Logical approach to analyze access requests and issues; leverage technical knowledge
- Communicates information in a clear, well-organized, and professional manner, at all levels within the organization
- Follow established guidelines to focus on details and complete tasks attentively and thoroughly
- Escalate issues when necessary
- Prioritize various competing tasks according to their urgency
- Maintain a customer focus and build relationships; ability to proactively manage customer expectations
- Problem solving and analytical skills
- Flexibility, can easily adapt to quickly changing priorities
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Active Directoryinformation security toolsITILqueue managementaccess managementaudit trailsbusiness process improvementseparation of dutiesrequest managementincident management
Soft skills
communicationproblem solvinganalytical skillscustomer focusrelationship buildingflexibilityattention to detailautonomous decision makingtimelinesscollaboration
Certifications
Associate's Degree