Customer Onboarding Manager

Qargo TMS

Customer Onboarding Manager guiding transport companies through a seamless transition to Qargo's TMS. Enhance customer journey and ensure strong user adoption while providing exceptional service.

Posted 8/3/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in onboarding and configuring SaaS solutions for transport and logistics companies, with a strong focus on customer satisfaction and operational efficiency. Proficient in analyzing workflows and delivering hands-on training to ensure successful platform adoption.

Highest-signal resume keywords

SaaS Implementation ExperienceTransport Logistics KnowledgeCustomer Experience FocusStrong Communication SkillsProcess Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ConfigurationWorkflow AnalysisTraining DeliveryProcess OptimizationTechnical Input for Demos

Soft Skills

ProactiveOrganizedFlexibleSelf-StarterCustomer-Focused

Tools & Technologies

Qargo Platform

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

TransportLogisticsPlanningDispatchOrder EntryInvoicingCustomer OnboardingImplementationPre-Sales SupportCustomer Satisfaction

About the role

Key responsibilities & impact

Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
Act as the main point of contact during implementation
Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
Support pre-sales by analysing potential client needs and providing technical input during demos
Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
Travel regularly across the country to meet customers

Requirements

What you’ll need

An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
Or experience implementing complex SaaS solutions and an interest in logistics operations
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
English is a must and Spanish is a big plus
Customer-focused and passionate about delivering the best possible customer experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
A valid driver’s license is needed for customer visits

Benefits

Comp & perks

A competitive salary package
A role with real responsibility, ownership, and impact
The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across the US
A flexible and trust-based working environment