Account Manager, German Speaking

Qargo TMS

Account Manager role at Qargo managing existing clients in the Netherlands. Focused on customer satisfaction and building strong relationships post-implementation.

Posted 6/2/2026full-time🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.
Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.
Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.
Provide training and guidance to clients to help them maximise the benefits of our platform.
Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.

Requirements

What you’ll need

3–4 years of experience in account management, customer success, or another client-facing role
Experience in the transportation industry; knowledge of container transport is a strong plus
Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
Comfortable with upselling and commercial objectives
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships
Excellent problem-solving skills and a proactive, customer-centric mindset
Fluent in Dutch, English, and German, both spoken and written.
Ideally, you’re based in the (North-) East region of The Netherlands ( Nijmegen, Arnhem, Enschede, Zwolle, Apeldoorn).

Benefits

Comp & perks

A competitive salary package and benefits
Growth opportunities in a fast-scaling tech company
Flexible working hours and the freedom to use your home office as your base
Being a part of a driven and inclusive team that is transforming the logistics industry.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successSaaS productsAPIsintegrationsupsellingproblem-solving

Soft Skills

interpersonal skillscommunication skillscustomer-centric mindsetrelationship buildingproactive approach