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About the role
Key responsibilities & impact- Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
- Analyse their current way of working, e.g., planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
- Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
- Act as the main point of contact during implementation
- Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
- Support pre-sales by analysing potential client needs and providing technical input during demos
- Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
- Travel regularly across the country to meet customers
Requirements
What you’ll need- An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
- Or experience implementing complex SaaS solutions and an interest in logistics operations
- A self-starter who takes initiative and enjoys variety in their work
- Strong communication skills with both technical and non-technical audiences
- Customer-focused and passionate about delivering the best possible customer experience
- Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
- Fluent in French, English and Spanish (both written and spoken)
- A valid driver's license and access to a car/transportation are needed for customer visits
Benefits
Comp & perks- A competitive salary package
- A role with real responsibility, ownership, and impact
- The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
- A flexible and trust-based working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS implementationprocess analysisworkflow configurationcustomer trainingtechnical inputdata analysis
Soft Skills
strong communicationcustomer-focusedproactiveorganisedflexibleself-starter
Certifications
valid driver's license