Qargo TMS

Customer Onboarding Manager

Qargo TMS

full-time

Posted on:

Location Type: Hybrid

Location: France

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About the role

  • Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
  • Analyse their current way of working, e.g., planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
  • Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
  • Act as the main point of contact during implementation
  • Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
  • Support pre-sales by analysing potential client needs and providing technical input during demos
  • Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
  • Travel regularly across the country to meet customers

Requirements

  • An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
  • Or experience implementing complex SaaS solutions and an interest in logistics operations
  • A self-starter who takes initiative and enjoys variety in their work
  • Strong communication skills with both technical and non-technical audiences
  • Customer-focused and passionate about delivering the best possible customer experience
  • Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
  • Fluent in French and English (both written and spoken)
  • A valid driver’s license and access to a car/transportation are needed for customer visits
Benefits
  • A competitive salary package
  • A role with real responsibility, ownership, and impact
  • The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
  • A flexible and trust-based working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationprocess analysisworkflow configurationcustomer trainingtechnical inputinsight capturesolution optimization
Soft Skills
strong communicationcustomer-focusedproactiveorganisedflexibleself-starterinitiativevariety in work
Certifications
valid driver's license