Customer Success Manager

QAD

Customer Success Manager driving retention, renewals, and product adoption for manufacturers using QAD’s intelligent SaaS manufacturing and supply-chain platform.

Posted 8/23/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention and growth strategies, with a strong focus on utilizing analytical tools to drive customer satisfaction and engagement. Proficient in managing customer journeys and fostering cross-functional partnerships to enhance service delivery.

Highest-signal resume keywords

Customer Retention StrategiesSalesforce ProficiencyERP/SaaS ExperienceData Analysis and InsightsCustomer Journey Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey Artifacts DevelopmentSales Data AnalysisProject ImplementationCustomer Satisfaction Target AchievementQAD Product Utilization

Soft Skills

Active ListeningEmpathyPersuasionConstructive FeedbackTeam Collaboration

Tools & Technologies

Salesforce

Certifications & Qualifications

Bachelor’s DegreeMaster's Degree

Industry Keywords

Customer EngagementDigital Business ModelCustomer JourneyCross-Functional PartnershipsClient Relationship Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Drive customer retention and growth through adoption, support, and value demonstration
Own and develop Digital and Smart Business Engagement model customers
Nurture and support customers throughout the customer journey
Meet renewal and customer satisfaction targets
Drive customers to become referenceable
Develop, maintain, and deliver Customer Journey artifacts
Track all customer-related interactions and updates in Salesforce
Monitor customer growth and changes in personnel
Increase customers’ utilization of QAD products
Partner with global sales executives regarding customer issues, support escalations, events, and growth
Support deal execution, including coordination with customers’ procurement groups
Notify sales executives of new opportunities and leads from existing customers
Work flexible hours based on customer needs and milestones
Travel internationally occasionally

Requirements

What you’ll need

Bachelor’s or Master's degree
3 to 5+ years of sales-related experience, project implementation, and/or customer service experience
2-4 year ERP/SaaS software experience a plus
Work authorization required; QAD does not offer sponsorship
Ability to meet regular renewal and customer satisfaction targets
Ability to analyze data and identify patterns or trends using analytical tools and methods
Ability to draw meaningful insights from data to inform decision-making
Ability to persuade peers and gain buy-in for proposed changes or initiatives
Ability to articulate thoughts and ideas with confidence
Ability to provide constructive feedback
Active participation in team meetings and discussions
Ability to build rapport with clients and colleagues through active listening and empathy
Ability to handle routine client interactions independently and resolve common issues or concerns
Ability to promote cross-functional partnerships in knowledge sharing and best practices

Benefits

Comp & perks

Medical, dental and vision coverage
401(k) plan with company match
Short-term and long-term disability coverage
Life insurance
Paid time off
Parental leave
Well-being programs
Flexible hours
Opportunity to join a growing business focused on key growth segments
Collaborative culture
Growth and opportunity
Occasional international travel