Customer Success Manager

QAD

Customer Success Manager driving adoption, renewals, and growth for QAD’s SaaS manufacturing and supply chain solutions. Managing customer journeys, Salesforce engagement tracking, and global sales partnerships.

Posted 8/23/2026full-timeRemote • Illinois, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention and growth strategies, utilizing analytical tools to derive insights and support decision-making. Proficient in managing customer journeys and fostering strong relationships to enhance satisfaction and utilization of QAD products.

Highest-signal resume keywords

Customer Retention StrategiesSalesforce ProficiencyERP/SaaS ExperienceData Analysis and InsightsCustomer Journey Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Journey Artifacts DevelopmentSales Strategy ExecutionProject ImplementationCustomer Satisfaction Metrics

Soft Skills

Active ListeningEmpathyPersuasionConstructive FeedbackTeam Collaboration

Tools & Technologies

Salesforce

Certifications & Qualifications

Bachelor’s DegreeMaster's Degree

Industry Keywords

Customer EngagementCustomer GrowthRenewal TargetsSaaSERP

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Drive customer retention and growth through adoption, support, and value demonstration
Own and develop Digital and Smart Business Engagement model customers
Nurture and support customers throughout the customer journey
Meet regular renewal and customer satisfaction targets
Drive customers to become referenceable
Develop, maintain, and deliver Customer Journey artifacts
Track customer-related interactions and updates in Salesforce
Monitor customer growth and personnel changes
Increase customers’ utilization of QAD products
Partner with global sales executives regarding customer issues, support escalations, events, and growth
Support deal execution as needed, including coordination with the customer’s procurement group
Notify sales executives of new opportunities for existing customers and new leads

Requirements

What you’ll need

Bachelor’s or Master's degree
3 to 5+ years of sales-related experience, project implementation, and/or customer service experience
2-4 year ERP/SaaS software experience is a plus
Ability to analyze data and identify patterns or trends using analytical tools and methods
Ability to draw meaningful insights from data to inform decision-making
Ability to persuade peers and gain buy-in for proposed changes or initiatives
Ability to articulate thoughts and ideas with confidence
Ability to provide constructive feedback to colleagues
Active participation in team meetings and discussions
Ability to build rapport with clients and colleagues through active listening and empathy
Ability to handle routine client interactions independently and resolve common issues or concerns
Work authorization required; sponsorship not offered
Flexible availability based on customer needs and milestones
Occasional international travel

Benefits

Comp & perks

Bonus plan
Medical, dental and vision coverage
401(k) plan with company match
Short-term and long-term disability coverage
Life insurance
Paid time off
Parental leave
Well-being programs
Flexible hours
Opportunity to join a growing business focused on key growth segments
Collaborative culture
Growth and opportunity
Idea-sharing prioritized over level or hierarchy