Customer Success Manager

QAD

Customer Success Manager driving retention, adoption, and growth for QAD’s manufacturing and supply chain SaaS platform. Managing customer journeys, Salesforce engagement tracking, renewals, and expansion opportunities.

Posted 8/4/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention and growth strategies, with a strong focus on utilizing analytical tools to drive insights and decision-making. Proficient in managing customer journeys and fostering cross-functional partnerships to enhance client satisfaction and engagement.

Highest-signal resume keywords

Customer Retention StrategiesSalesforce ProficiencyERP/SaaS Software ExperienceData Analysis and Insight GenerationCustomer Journey Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisCustomer Journey Artifacts DevelopmentSales Strategy ExecutionProject ImplementationCustomer Satisfaction Target Achievement

Soft Skills

Active ListeningEmpathyPersuasionConstructive FeedbackCross-Functional Collaboration

Tools & Technologies

Salesforce

Certifications & Qualifications

Bachelor’s DegreeMaster's Degree

Industry Keywords

Customer EngagementCustomer GrowthRenewal TargetsSaaSERP

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Drive customer retention and growth through adoption, support, and value demonstration
Own and develop Digital and Smart Business Engagement model customers
Nurture and support customers throughout the customer journey
Meet regular renewal and customer satisfaction targets
Drive customers to become referenceable
Develop, maintain, and deliver Customer Journey artifacts
Track all customer-related interactions and updates in Salesforce
Monitor customer growth and personnel changes
Increase customers’ utilization of QAD products
Partner with global sales executives regarding customer issues, support escalations, events, and growth
Support deal execution as needed, including coordination with customer procurement groups
Notify sales executives of opportunities with existing customers and new leads
Work flexible hours based on customer needs and milestones
Travel internationally occasionally

Requirements

What you’ll need

Bachelor’s or Master's degree
3 to 5+ years of sales-related, project implementation, and/or customer service experience
2–4 years of ERP/SaaS software experience is a plus
Ability to meet renewal and customer satisfaction targets
Ability to analyze data and identify patterns or trends using analytical tools and methods
Ability to draw meaningful insights from data for decision-making
Ability to persuade peers and gain buy-in for proposed changes or initiatives
Ability to articulate thoughts and ideas confidently
Ability to provide constructive feedback
Active participation in team meetings and discussions
Ability to build rapport with clients through active listening and empathy
Ability to independently handle routine client interactions and resolve common issues
Ability to build rapport with colleagues across departments
Ability to promote cross-functional partnerships in knowledge sharing and best practices
Work authorization in the United States required
Employer does not offer sponsorship
Flexible availability based on customer needs and milestones
Ability to travel internationally occasionally

Benefits

Comp & perks

Bonus plan
Medical coverage
Dental coverage
Vision coverage
401(k) plan with company match
Short-term disability coverage
Long-term disability coverage
Life insurance
Paid time off
Parental leave
Well-being programs
Flexible hours
Opportunity for growth and professional development
Collaborative culture
International travel opportunities