FTZ Support Engineer – Team Lead

QAD

FTZ Support Engineer Team Lead in a SaaS company managing compliance tickets and team of support agents. Bridging technical troubleshooting and regulatory trade compliance.

Posted 6/11/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $100,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Serve as the primary Tier 2 escalation point and operational leader for FTZ software support division
Intercept, triage, and resolve complex compliance tickets, drastically reducing unnecessary escalations to Core Engineering
Translate U.S. Customs and Border Protection (CBP) response codes into actionable data fixes for customers
Manage, mentor, and train a globally distributed team of frontline FTZ Support Agents
Act as the operational safeguard for ITAR, EAR, and "U.S. Persons Only" contract riders
Enforce strict routing protocols for sensitive U.S. Customs data
Partner closely with FTZ Product and Engineering leadership as the internal SME
Serve as the senior technical and operational point of contact for high-ARR enterprise accounts

Requirements

What you’ll need

5+ years of direct experience in Foreign-Trade Zone (FTZ) operations, Customs Brokerage, or Trade Compliance
Knowledge of the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI)
Deep operational fluency in the lifecycle of FTZ admissions and entries (E214s, 7501s, 3461s, 7512s/In-bonds) and Partner Government Agency (PGA) reporting
Understanding of ITAR, EAR, and the compliance requirements surrounding "Deemed Exports" and technical data handling
Technical & SaaS Troubleshooting: Experience supporting complex supply chain, ERP, or trade compliance software
Strong understanding of data integrations, specifically troubleshooting EDI and SFTP file transfer failures
Ability to read or run simple SQL queries to verify backend data logic is a strong plus
Previous experience leading or mentoring, ideally in a globally distributed environment
Exceptional stakeholder management skills; ability to confidently navigate high-pressure situations with enterprise FTZ operators and internal executive leadership.

Benefits

Comp & perks

U.S. benefits package includes medical, dental and vision coverage
401(k) plan with company match
Short-term and long-term disability coverage
Life insurance
Paid-time off
Parental leave
Well-being programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Foreign-Trade Zone (FTZ) operationsCustoms BrokerageTrade ComplianceAutomated Commercial Environment (ACE)Automated Broker Interface (ABI)E214s7501s3461s7512s/In-bondsSQL

Soft Skills

mentoringstakeholder managementnavigating high-pressure situationsteam leadershipoperational leadership

Certifications

ITAREAR