Implementation Engineer

Implementation Engineer responsible for developing integrations for Q2’s CRM and LOS platforms. Collaborating with clients to implement Relationship Pricing in a highly customizable product.

Posted 5/19/2026full-timeCary • New York, North Carolina, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Responsible for implementing Q2’s Relationship Pricing integrations and connectors
Understand business requirements and direct the configuration duties
Develop and perform quality assurance check points
Take ownership of business results by developing and leading training and execution plans
Serve as Integrations Subject Matter Expert by educating clients and potential clients
Help clients and prospects see the value in Integrations and support
Lead in depth discovery sessions understanding clients’ current CRM/LOS workflows
Partner with bank technical teams to successfully install and configure integrations
Problem-solve routine to complex issues
Provide Level 2 and 3 support to other team members
Track status and provide updates in relation to implementation process
Set clear expectations on project timing and deliver results that meet and exceed those expectations
Responsible for ensuring security, availability, confidentiality and privacy policies adherence
Work closely with Development and other teams to ensure client satisfaction and on-time delivery
Develop a firm understanding of the platform and how successful banks use it during integrations

Requirements

What you’ll need

Typically requires a Bachelor’s degree in (relevant degree)
Minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Experience working on the setup/Admin side of the Force.com Platform (a plus)
Configuration and deployment experience with Web Services
Experience with Python and other scripting languages (a plus)
Strong troubleshooting, diagnostic and analytical skills
Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task in a fast-paced environment
A relentlessly positive disposition
Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion
Ability to train individuals 1-on-1
Ability to remain calm, diplomatic, and cooperative under stressful conditions
Strong written and oral communication skills including communication of technical concepts to non-technical individuals
Financial Services and Enterprise Software experience beneficial but not required
This position requires fluent written and oral communication in English
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Benefits

Comp & perks

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Relationship Pricing integrationsconfiguration dutiesquality assuranceCRM workflowsForce.com PlatformWeb ServicesPythonscripting languagestroubleshootinganalytical skills

Soft Skills

attention to detailexceptional follow-throughorganizational skillsmulti-taskingpositive dispositionteamwork skillsownershiptraining skillscalm under stresscommunication skills

Certifications

Bachelor's degree