Senior Account Manager - Hybrid (Irvine, CA)
OneDigital
Job Level
Senior
About the role
- Oversee planning, execution, and successful delivery of features and functionality for Integrated Services clients
- Lead implementation team(s) consisting of technical and non-technical resources to execute client initiatives
- Ensure Support, Development, Product, and other Q2 teams collaborate effectively with client(s) to implement custom upgrades and enhancements
- Ensure the quality and completeness of requirements, drive target dates, identify key risks, and ensure mitigation strategies are in place
- Proactively identify, assess, and mitigate project risks to ensure timely delivery
- Cultivate a collaborative and high-performing team environment through effective communication and leadership
- Maintain clear and consistent communication with clients, stakeholders, and internal teams
- Support resolutions for escalations in a timely and efficient manner
- Execute and deliver on client initiatives, milestones, and timelines; ensure alignment with client objectives and prioritization within a Sprint cycle
- Maintain meeting notes, risk logs, project timelines, and other key artifacts
- Coordinate and oversee release management activities including release notes and release runbook
- Drive and align cross-functional teams to achieve shared project goals in a matrixed environment
Requirements
- Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience
- Minimum of 3 years operating as a Project Manager
- High emotional intelligence and ability to self-regulate when handling challenges, delays, or unexpected issues
- Strong command of iterative development practices and agile methodologies, including sprint planning, execution, and delivery
- Excellent written, verbal, and interpersonal communication skills, with a proven ability to engage clients and team members at all levels
- Strong teamwork, organization, and problem-resolution skills, with a focus on driving results
- Exceptional client communication and escalation management ability
- Proficient with JIRA and/or other project management tools
- Preferred: Experience with Core Conversion projects
- Preferred: Experience with Merger and Acquisition projects
- This position requires fluent written and oral communication in English
- Applicants must be authorized to work for any employer in the U.S.; employer will not sponsor visas
