NOC Engineer
Pythian
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Google Cloud PlatformGrafanaITSMLinuxPrometheusShell ScriptingSQL
About the role
- Network Operations Center (NOC) support in a 24x7 environment
- Monitor application performance and system alerts using various monitoring tools
- Respond to incidents and escalate issues according to established protocols
- Trigger operational procedures for various types of production incidents
- Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
- Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
- Coordinate, analyze, design, implement and administer solutions as per needs
- Recommend best practices for improvements to current operational processes
- Configure and maintain servers at database and Infrastructure level
- Troubleshoot operational problems
- Administer proactive database and infrastructure daily checks
- Communicate status and planning activities to customers and other team members
- Participate in the team’s rotational shift pattern and on-call coverage rotation plan
- Learn different database technologies and provide support
Requirements
- A minimum of 2 years of experience in a similar role
- Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
- GCP background experience operating in a Linux environment
- Familiarity with Windows, Linux and Network administration concepts
- Ability to handle stressful situations with a level headed approach
- Excellent English communication skills including verbal and writing skills
- Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
- A curious mindset with the tenacity to fully diagnose why something went wrong
- SQL Server knowledge is an asset
- Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
- Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.
- Relevant courses and certifications (MCSE, CCNA)
Benefits
- Love your career: Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity.
- Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection.
- Love your coworkers: Collaborate with some of the best and brightest in the industry!
- Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
- Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
- Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxWindowsNetwork administrationSQL ServerShell scriptingMonitoring toolsDatabase administrationOperational proceduresIncident responsePerformance monitoring
Soft skills
CommunicationMultitaskingStress managementProblem-solvingCuriosityTenacityTeam collaborationAdaptabilityAttention to detailCustomer service
Certifications
MCSECCNA