Pyramid Healthcare

HR Service Delivery Coordinator

Pyramid Healthcare

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Serve as the primary point of contact for the HR contact center, managing all incoming calls and shared inbox inquiries with prompt, accurate, and professional responses.
  • Assess, triage, and resolve inquiries independently when appropriate, applying established policies and guidelines to determine next steps.
  • Own the full lifecycle of all incoming service requests submitted through the HR Service Request System, from initial receipt and accurate logging through resolution or escalation.
  • Effectively manage a high volume of requests and competing priorities across multiple systems and workflows.
  • Process routine employee lifecycle transactions within the HRIS to maintain accurate and compliant employment records.
  • Support the integrity of employee records within the designated document management system.
  • Respond to routine employment record requests.
  • Support HR data reporting and analytics needs by pulling standard reports, compiling active employee data.
  • Support the HR Operations team with departmental projects, large-scale initiatives, and ongoing operational programs.

Requirements

  • High School Diploma or GED required.
  • Bachelor's Degree in Human Resources, Business Administration, or a related field preferred.
  • Minimum of one (1) year of experience in human resources, HR service delivery, customer service, or administrative support preferred.
  • Experience in a high-volume or process-driven environment preferred.
Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • 401(k) with Company Match
  • Tuition Reimbursement
  • Employee Recognition Programs
  • Referral Bonus opportunities
  • And More!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HRISdata reportinganalyticsemployee lifecycle transactionsservice request management
Soft Skills
communicationproblem-solvingtime managementorganizational skillscustomer service
Certifications
High School DiplomaGEDBachelor's Degree in Human ResourcesBachelor's Degree in Business Administration