Patient Experience Trainer, Abuse Prevention
Pyramid Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- This position is responsible for designing, delivering, and evaluating engaging organizational training programs using diverse teaching methods and collaborating with stakeholders to meet organizational needs.
- This role also monitors training outcomes, leads awareness campaigns, and ensures ongoing improvement and alignment with best practices in abuse prevention.
- Design and deliver targeted, engaging and interactive training on abuse indicators, boundaries, and ethics that is tailored to staff at all levels.
- Employ diverse teaching methods aimed at enhanced learning across functions and levels.
- Collaborate with key stakeholders to ensure content meets business needs and objectives.
- Facilitate live virtual new hire orientation and annual re-training sessions.
- Monitor, evaluate, and report training participation, outcomes, and effectiveness to steering, safety, or compliance committees; develop assessment tools and recommend continuous improvements.
- Create and maintain resources and training materials to align with best practice standards.
- Remain updated on current trends and best practices in patient safety and abuse prevention.
- Lead awareness campaigns and contribute to internal communications by participating in and/or leading cross functional work groups.
- Provide guidance to staff and leadership on reporting procedures and response protocols for suspected abuse.
- Consult on appropriate training for HR cases, without direct involvement in investigations.
- Travel as needed for conferences and site presentations.
- Must exercise discretion and maintain confidentiality with regard to all company information.
- Completion of all required trainings as designated by the company and accreditation/licensing entities.
- Other duties as assigned.
Requirements
- Bachelor’s degree in communications, human resources, organizational development, social work, psychology or related field required, masters preferred.
- Clinical license (ex: LCSW, Licensed Psychologist, LPC) preferred.
- A minimum of 3 years of experience, preferably in HR, training, quality, compliance and/or clinical oversight within a behavioral healthcare setting.
- Prior experience developing and delivering training content.
- Certified Professional Patient Experience (CPPX), Certified Professional Patient Safety (CPPS), Violence Prevention Professional (VPP) Certifications desired, but not required
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training program designtraining evaluationcontent developmentassessment tool developmentabuse prevention trainingvirtual training facilitationmonitoring training outcomesreporting training effectivenessstakeholder collaborationbest practices in patient safety
Soft skills
communicationcollaborationdiscretionconfidentialityleadershiporganizational skillsadaptabilityinterpersonal skillsfacilitationcontinuous improvement
Certifications
Certified Professional Patient Experience (CPPX)Certified Professional Patient Safety (CPPS)Violence Prevention Professional (VPP)clinical license (LCSW, LPC, Licensed Psychologist)