Client Operations Analyst, APAC

PyData Paris

Client Operations Analyst responsible for maintaining client engagement and support at Kaiko, a fintech company providing digital asset market information.

Posted 5/18/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Technical Account Management: build and maintain relationships with existing clients by collaborating with external teams to facilitate client initiatives and identify new business opportunities,
Client Support: engage with clients and internal stakeholders to promote effective implementation and usage of products. As part of the support function, client operations analysts collect feedback from clients, partners, and sales directors, and relay it to internal product managers to facilitate continuous product and service improvements,
DevOps: build and delivery custom client-specific solutions beyond standardized product offerings to directly address client use-cases.
Production Monitoring: Build, maintain and enrich the monitoring framework, react to alerts generated by such monitoring, support deliveries and product improvements through supplemental documentation, arbitration, and testing; For new Products: support marketing launch through dedicated case studies and go-to-market strategy development with sales; and ensure Client Operations readiness for new products. For production fixes: communicate around updates and resolution, produce resolution client operational communication, conduct post-mortem when applicable,
Solution Engineering: work closely with the Revenue team to support the sales cycle by confirming solutions with prospects by combining Kaiko data products and delivery channels to address client needs and use cases.
Collaborate closely with both internal and external stakeholders towards a successful solution design
Support Sales in building the client proposals

Requirements

What you’ll need

Bachelor’s degree in finance, economics or related area preferred
A driven individual who is genuinely curious, reliable, and trustworthy
High energy, comfortable communicating on phone and video calls, and ability to effectively manage objections in client relationship
Excellent written and verbal communication skills.
Creative problem-solving skills, and ability to diagnose issues and develop solutions
Diligence, attention to detail, multi-tasking and prioritization are keys to success in this role
Strong sense of urgency and ability to meet short deadlines
Ability to work both independently and within a team environment, with focus and high attention to detail
Drive to exceed goals and motivated by achieving measurable results
Positive, energetic, and relentless attitude for success

Benefits

Comp & perks

24 paid holidays
Remote-friendly
Great health insurance
Contribution to your monthly gym subscription
Multiple team events (team retreat, casual drinks, etc.)
An entrepreneurial environment with a lot of autonomy and responsibilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DevOpsproduction monitoringsolution engineeringclient-specific solutionscase studiesgo-to-market strategyclient proposals

Soft Skills

communication skillscreative problem-solvingattention to detailmulti-taskingprioritizationindependenceteamworkdrive to exceed goalsreliabilitycuriosity

Certifications

Bachelor’s degree in financeBachelor’s degree in economics