AES Salesforce Technical Lead – Operate
PwC
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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Job Level
About the role
- Design, develop, and implement integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.
- Collaborate with a wide array of teams to help clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.
- Optimize technology while driving transformation and innovation to increase business performance.
- Manage the support and continuous transformation of Salesforce solutions in areas such as sales, service, marketing and customer relationship management.
- Solve complex problems and motivate and coach team members.
- Lead resource planning for managed engagements and support engagement management activities, including financial management.
- Conduct fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough using fit and gap analysis templates.
- Create functional requirements documents based on templates and present them to stakeholders as well as business leads and subject matter experts for signoff.
Requirements
- Bachelor’s Degree
- Minimum of 5 years of experience
- Salesforce.com certifications: Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant
- Additional specialized Salesforce.com certifications such as Marketing Cloud, Experience Cloud, App Builder, AI Associate
- Strong technical skills in Salesforce
- Ability to generate analytical insights and process improvement recommendations from application support tickets or enhancements data
- Understanding of enterprise applications to which Salesforce.com clouds is commonly integrated to enable an end-to-end ecosystem for enterprise customers.
- Familiarity building custom solutions on SAP, Oracle, MS-SQL Server, or other RDMS.
- Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce APIsmiddleware platformsweb servicesSalesforcefit and gap analysisfunctional requirements documentationcustom solutionsSAPOracleMS-SQL Server
Soft Skills
problem solvingcoachingresource planningengagement managementfinancial managementcollaborationanalytical insightsprocess improvementstrategic thinkingunderstanding inter-relationships
Certifications
Certified AdministratorCertified DeveloperCertified Business AnalystCertified Sales ConsultantCertified Service ConsultantMarketing CloudExperience CloudApp BuilderAI Associate