PwC

System and Data Support Specialist – Managed Services Operations

PwC

full-time

Posted on:

Location Type: Hybrid

Location: Warszawa • Poland

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Tech Stack

ITSMPythonSQL

About the role

  • Analyze and resolve technical issues related to custom PwC ITSM solution (IT service management solution / ticketing system) and Alteryx workflows supporting financial end of month closing process
  • Preparation of data models and reports in Power BI (also using the DAX language)
  • Using Alteryx data pipelines cooperating with SAP S/4Hana to supervise financial end of month closing processes
  • Support in gathering, analyzing and understanding business and technical requirements
  • Provide 2nd line support and resolve tickets
  • Configure ITSM solution by working with JSON files
  • Analyze, modify and create Alteryx workflows
  • Conduct problem analysis to diagnose issues and understand root causes
  • Collaborate with 1st-Level support and 3rd-Level support teams to ensure timely resolution of issues
  • Execute minor projects and system changes tailored to meet specific customer needs and requirements
  • Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing

Requirements

  • Experience in IT support
  • Basic understanding of Alteryx
  • Basic understanding of SQL
  • Experience in implementing and using Power BI
  • Knowledge of Power Query and DAX language
  • Familiarity with Git, CICD aspects and Data Concepts
  • Technical affinity for changing the JSON files
  • Good knowledge of MS Office (especially MS Excel, MS Word and MS PowerPoint) and MS Sharepoint
  • Good command of English, both spoken and written.
  • Good communication and interpersonal skills, with the ability to interact effectively with diverse teams and stakeholders - service team, development teams, product owners, service solution designers, architects, business representatives
  • Problem-solving and analytical skills
  • Organized and structured.
  • Nice to have: Basic understanding of SAP
  • Basic understanding of Accounting
  • Basic understanding of Python
  • Understanding of ITSM (IT Service Management)
  • Knowledge of German
Benefits
  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker
  • Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
  • Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
  • 3 paid hours for volunteering per month
  • Additional paid Birthday Day off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AlteryxPower BIDAXSQLJSONGitCICDData ConceptsMS OfficePython
Soft Skills
communication skillsinterpersonal skillsproblem-solving skillsanalytical skillsorganizational skillsstructured approachcollaborationcustomer serviceteamworkstakeholder interaction