PwC

Human Capital Service Centre Associate, Bilingual FR/EN

PwC

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$45,800 - CA$76,300 per year

About the role

  • Provide front-facing administrative support to routine questions
  • Complete inquiries and provide transactional support to HC process firmwide while collaborating with the HR Business Partners
  • Provide next-level administrative support for query resolution and complex inquiries across Core HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management & Reporting
  • Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and escalations
  • Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
  • Prepare and deliver a variety of HCSC communications, including leave agreements, employment verification letters, clawbacks, process documentation, and other related materials
  • Prepare and review payroll inputs and data loads prior to payroll cutoff
  • Complete process updates and deliver training to HCSC administrators while providing on-the-job coaching

Requirements

  • Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
  • Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including Copilot, Agents, BOTs, and using Alteryx automation solutions
  • Strong customer-service orientation with the ability to work effectively with stakeholders at all levels
  • Exceptional attention to detail and experience handling confidential data with discretion, while adhering to internal data-governance processes
  • Strong communication skills with the ability to consult, build relationships, and facilitate discussions
  • Excellent verbal, written, organizational, time-management, and listening skills
  • Ability to review work for accuracy and completeness
  • Strong judgment, problem-solving skills, and commitment to valuing diverse perspectives with the ability to multitask, manage and deliver competing priorities in a fast-paced environment
  • Fluency in English and French
Benefits
  • Comprehensive total rewards package
  • Flexible work arrangements
  • Professional development opportunities
  • Competitive compensation
  • Employee wellbeing programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WorkdayService Now TicketingMicrosoft ToolsAlteryx automation solutionspayroll processingdata managementreportingquery resolutionadministrative supportprocess documentation
Soft Skills
customer-service orientationattention to detailcommunication skillsorganizational skillstime-management skillslistening skillsproblem-solving skillsjudgmentrelationship buildingmultitasking