Manager, Contact Center Transformation
PwC
full-time
Posted on:
Location Type: Office
Location: New York City • California • Colorado • United States
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Salary
💰 $99,000 - $232,000 per year
About the role
- Foster stronger client relationships to drive successful outcomes
- Mentor junior staff to develop their skills and capabilities
- Analyze and implement process improvements for better effectiveness
- Collaborate with stakeholders to design impactful omnichannel strategies
- Maintain elevated standards of project delivery and client satisfaction
- Utilize diagnostic insights to inform strategic decision-making
Requirements
- Bachelor's Degree
- 5 years of consulting and/or industry roles within customer service/contact center operations
- Master's Degree in Business Administration preferred
- Experience with omnichannel customer service strategies
- Knowledge of CCaaS, AI/automation, and contact center technologies
- Building client relationships and delivering innovative solutions
- Proficiency in data analysis and customer service performance measurement
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- annual discretionary bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscustomer service performance measurementomnichannel customer service strategiesprocess improvementsAI/automationcontact center technologiesCCaaS
Soft Skills
client relationship buildingmentoringcollaborationstrategic decision-makingproject deliveryclient satisfaction
Certifications
Bachelor's DegreeMaster's Degree in Business Administration