PwC

SAP Service Delivery Manager, German – Managed Services Operations

PwC

full-time

Posted on:

Location Type: Hybrid

Location: Warszawa • Poland

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Tech Stack

ITSM

About the role

  • Supervise and coordinate IT service management and delivery processes for assigned clients, focusing on SAP technology
  • Lead cross-functional teams of SAP consultants, developers, and business users to align service outcomes with business objectives
  • Ensure high-quality delivery of incident, problem, and change management processes within SAP S/4HANA and related landscapes
  • Manage SAP AMS operations, ensuring compliance with service descriptions and client requirements
  • Identify and implement process improvements to enhance service quality and efficiency
  • Actively manage ITSM processes—resolve incidents, prevent recurrence, and manage problems effectively
  • Participate in or co-lead service transitions for new clients, including knowledge transfer and compliance with best practices such as ITIL
  • Monitor SLAs and KPIs, report performance, and manage team capacity and competence
  • Ensure compliance with corporate policies and standards

Requirements

  • At least 5 years of experience in SAP S/4HANA enhancements, service management, or application support roles within large-scale SAP landscapes
  • Excellent communication skills in English and German
  • Proven expertise in ITIL-based service management processes (Incident, Problem, Change, Release, SLA management)
  • Strong knowledge of SAP modules and technical components (e.g., SAP Basis, Fiori, ABAP) and a solid understanding of SAP architecture
  • Experience in stakeholder management and resolving complex issues effectively
  • Ability to lead cross-functional teams and coordinate multiple service streams
  • Strong problem-solving and analytical skills with a focus on continuous improvement
  • Leadership and team management capabilities
  • Understanding of ITIL and agile methodologies
  • Familiarity with ITSM tools (advanced user perspective)
  • Bachelor’s degree in IT, Computer Science, or a related field
Benefits
  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker
  • Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
  • Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
  • 3 paid hours for volunteering per month
  • Additional paid Birthday Day off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP S/4HANAITILSAP BasisFioriABAPservice managementincident managementproblem managementchange managementrelease management
Soft Skills
communication skillsstakeholder managementproblem-solvinganalytical skillsleadershipteam managementcross-functional team coordinationcontinuous improvementcapacity managementcompliance