PwC

Senior Associate/Manager – Customer Transformation

PwC

full-time

Posted on:

Location Type: Office

Location: Sydney • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Design and deliver customer-led strategies across marketing, sales, service, and commerce to help clients transform how they engage their customers.
  • Lead and be part of end-to-end consulting engagements, from diagnosing growth opportunities to implementing AI-enabled solutions that elevate customer experience.
  • Partner closely with stakeholders to shape go-to-market models, optimise commercial performance, and drive measurable business outcomes.
  • Work cross-functionally with strategists, technologists, and experience specialists to bring innovative, data-driven solutions to life.
  • Translate insights and analytics into actionable recommendations that improve customer journeys and unlock sustainable value.

Requirements

  • Experience in customer, commercial, or front-office transformation—spanning strategy, design, execution, or enablement.
  • Strong stakeholder engagement skills, with the ability to influence and simplify complex ideas.
  • Comfort working with data, technology, or digital tools to solve customer and commercial problems (deep technical expertise not required).
  • Adaptability and structured problem-solving skills to navigate client ambiguity and fast-moving project environments.
  • A collaborative mindset and a passion for building better customer experiences through creativity, insight, and innovation.
Benefits
  • Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together.
  • Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
  • A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer-led strategiesAI-enabled solutionsdata-driven solutionsanalyticscustomer journeyscommercial performancego-to-market modelstransformationstrategydesign
Soft Skills
stakeholder engagementinfluenceproblem-solvingadaptabilitycollaborationcreativityinsightinnovation