Senior Associate
PwC
full-time
Posted on:
Location Type: Office
Location: Brisbane • Australia
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Job Level
Tech Stack
About the role
- Manage People & Culture cases via ServiceNow (including chat), ensuring accurate records, timely responses, and escalation when needed.
- Maintain data accuracy across HR systems; liaise with operations stakeholders to keep reporting and systems up to date.
- Use Enboarder to support Team Leaders with probation; proactively check in monthly with leaders to enable successful outcomes.
- Monitor leave dashboards and balances monthly; guide Team Leaders on leave management practices.
- Induct new Team Leaders into PwC ways of working; provide ongoing support through a structured program.
- Respond to ad-hoc people management queries and channel requests into established services.
- Support delivery of cyclical programs (e.g., Annual Review, Talent Review) in partnership with Business Partners and the business.
- Coach Team Leaders through informal and formal Performance Improvement Plans; provide practical templates, timelines, and documentation support.
- Manage wellness and wellbeing cases; partner with WH&S SMEs to support individuals and the business, ensuring confidential and compliant handling.
- Support strategic and transformational projects across culture, talent, OD, and change; promote a values-based culture that enhances performance and manages risk.
- Guide leaders and teams through periods of change; embed new ways of working.
- Partner with People@PwC Advisory Team Manager, People@PwC Director, ER, Team Leaders/Partners, and Business Partner teams to deliver advisory, case management and lifecycle programs effectively.
Requirements
- 5–7 years in HR, with time in HR Shared Services/Advisory and exposure to Business Partnering.
- Experience delivering employee lifecycle programs (e.g., Annual Review, Talent Review) and supporting change initiatives.
- Hands-on experience with ServiceNow and Workday (preferred); familiarity with Enboarder and HR dashboards is a plus.
- Demonstrated case management expertise across performance, conduct, wellbeing, and leave/probation.
- Exposure to strategic operational transformation projects.
- Tertiary qualifications in Business/HR/Organisation Design preferred but not essential.
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementemployee lifecycle programsperformance improvement plansdata accuracyleave managementchange initiativesstrategic operational transformation
Soft skills
coachingcommunicationcollaborationproblem-solvingsupporting leaders
Certifications
tertiary qualifications in Businesstertiary qualifications in HRtertiary qualifications in Organisation Design