Cybersecurity Support Associate – Ticket Response
PwC
Cyber SecurityServiceNow
Senior Cybersecurity Support Analyst
PwC
full-time
Posted on:
Location Type: Office
Location: CABA • 🇦🇷 Argentina
Visit company websiteJob Level
Senior
Tech Stack
Cyber SecurityServiceNow
About the role
- Develop and maintain clear Standard Operating Procedures (SOPs) and Technical Service Guides (TSGs) for new and updated cybersecurity controls.
- Respond to technical tickets in ServiceNow, providing troubleshooting guidance and remediation recommendations based on Microsoft SOPs and technical guides.
- Support Data Loss Prevention (DLP) programs by managing policies, labeling, credentials, and providing endpoint and end-user support related to DLP deployment.
- Analyze ticket trends and recurring issues to identify improvement opportunities, and assist in preparing quarterly reports and presentations for management.
- Participate in technical forums and gather user feedback to drive continuous process and service enhancements.
Requirements
- Experience creating and maintaining technical documentation like SOPs and TSGs in cybersecurity environments.
- Practical knowledge in technical support, including ticket handling, troubleshooting, and resolving issues using technical guides.
- Familiarity with Data Loss Prevention (DLP) programs, policy management, labeling, credentials, and endpoint support.
- Strong analytical skills to identify patterns in data and tickets, with the ability to present insights effectively to various audiences.
- Experience with ticketing platforms, preferably ServiceNow.
- Excellent written and verbal communication skills in English.
- Detail-oriented, customer focused, and able to work collaboratively in a fast-paced environment.
- Understand the importance of have a correct information management.
- Knowledge of Information Security and Data Protection.
- Correct Information Security Management.
Benefits
- All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law.
- PwC is proud to be an inclusive organization and equal opportunity employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical documentationtroubleshootingData Loss Prevention (DLP)policy managementlabelingendpoint supportticket handlinganalytical skillsreport preparationpresentation skills
Soft skills
written communicationverbal communicationdetail-orientedcustomer focusedcollaborativeanalytical thinkingproblem-solvingfeedback gatheringprocess improvementservice enhancement