Senior Cybersecurity Support Analyst
PwC
Cyber SecurityServiceNow
Cybersecurity Support Associate – Ticket Response
PwC
full-time
Posted on:
Location Type: Office
Location: CABA • 🇦🇷 Argentina
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cyber SecurityServiceNow
About the role
- Responding to ServiceNow tickets with troubleshooting guidance and/or remediation recommendations
- Leveraging Microsoft SOPs (Standard Operating Procedures) and TSGs (Technical Service Guides)
- Assisting users with daily technical issues
- Helping maintain high-quality service and user satisfaction
Requirements
- Cybersecurity knowledge and awareness
- Experience using ticketing systems (ServiceNow)
- Ability to follow SOPs and technical guides to resolve issues
- Problem-solving skills for technical troubleshooting
- Customer-focused with attention to detail
- Advanced level of English (spoken and written)
Benefits
- Health insurance
- Equal opportunity employer
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecurity knowledgetechnical troubleshootingproblem-solving
Soft skills
customer-focusedattention to detail