Technical Claims Director – Property & Casualty
Hiscox
CX Business Transformation – Director
PwC
full-time
Posted on:
Location Type: Office
Location: New York City • California, Colorado, Florida, Illinois, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $155,000 - $410,000 per year
Job Level
Lead
About the role
- Lead initiatives that transform customer service operations
- Set and communicate the strategic direction for the team
- Act as a trusted advisor to senior leadership on service transformations
- Drive impactful changes to enhance operational excellence
- Diagnose performance gaps and recommend improvements
- Design and implement impactful omnichannel strategies
- Foster a culture of continuous improvement and operational efficiency
- Guide technology adoption to modernize service delivery
Requirements
- Bachelor's Degree
- At least 10 years of experience in consulting and/or industry roles within a customer service/contact center
- Master's Degree in Business Administration preferred
- Demonstrating leadership in customer service strategy
- Excelling in omnichannel service models and digital engagement
- Applying AI, automation, and analytics in operations
- Understanding workforce management and organizational change
- Mentoring senior teams and shaping future leaders
- Collaborating across platforms to deliver integrated client solutions
- Recognized for thought leadership and industry presence.
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
omnichannel strategiesAIautomationanalyticsworkforce managementorganizational change
Soft skills
leadershipmentoringcollaborationstrategic directioncontinuous improvementoperational excellence
Certifications
Bachelor's DegreeMaster's Degree in Business Administration
