PVM, Inc.

Program Manager

• Managing all customer requirements and expectations as a system to holistically respond to change by controlling cost, schedule, and performance.
• Facilitating, supporting, and overseeing the PVM team to achieve outcomes that meet and exceed expectations.
• Evaluating progress, navigating scope complexity, and adapting to maximize the intended customer value and enable your team’s success.
• Engaging stakeholders proactively and managing conflict to achieve customer success.
• Maintaining a focus on quality to meet objectives and align to requirements.
• Building adaptability and resilience into your team’s approaches.
• Monitoring and controlling change while anticipating and aligning future resource needs.
• Continually evaluating risk to maximize positive impacts while minimizing negative impacts.
• Developing and delivering customer briefing and reporting items to ensure the customer is informed.
• Continually evaluating the financial health of their account’s contracts and initiating change as needed to maximize financial health.
• Drafting, sending, and ensuring customer invoices are paid.
• Using Inbound methodologies and with a focus on impact and relationships, identifying and evaluating opportunities for growth and potential capture.
• Coordinating with PVM Operations to initiate proposals relevant to account opportunities.
• Directly support developing initiatives for increasing customer satisfaction and retention.
• Directly support the proposal team through the entire submission process for relevant account opportunities.
• Ensuring relevant proposals are completed within established customer deadlines.
• Reviewing all project reporting & briefings