Customer Community Manager

PVcase

Customer Community Manager at PVcase responsible for strategy and launch of a customer engagement platform. Collaborating across teams to enhance community adoption and growth through effective engagement initiatives.

Posted 5/18/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up.
Develop and execute an engagement plan to drive community adoption, activity, and long-term growth.
Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives.
Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency.
Create and publish engaging community-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer-to-peer connection.
Develop programs to recognize and amplify customer advocates and top contributors.
Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators.
Implement and maintain moderation policies to ensure compliance with brand and data governance standards.
Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation).
Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions.
Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind.

Requirements

What you’ll need

Solar or Engineering backgrounds preferred.
Fluency in additional languages beyond English preferred (German, Spanish, Italian).
Startup / Scale-up experience preferred.
3–5 years of experience in community management, customer marketing, or customer success.
Proven experience launching or scaling an online customer or user community (B2B SaaS preferred).
Strong understanding of digital engagement strategies and customer lifecycle management.
Excellent communication skills with the ability to build trust and engagement across audiences.
Experience working cross-functionally with Customer Success, Support, Product, and Marketing teams.
Proficiency with community or engagement platforms (e.g., Higher Logic, Gainsight, Khoros, Insided, or similar).
Data-driven mindset with the ability to analyze metrics and translate insights into action.
Strong organizational and project management skills; able to manage multiple priorities independently.
Familiarity with advocacy, referral, or ambassador programs is a plus.
Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.

Benefits

Comp & perks

Flex benefit package, customizing perks to match your unique style.
Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.
Flexible working hours, harmonizing your personal and professional life.
Half-day Summer Fridays.
Full training and onboarding program for a seamless start.
Exclusive work only with international markets.
Considerable & steadily increasing salary, recognizing and rewarding your dedication.
Frequent in-office and after-hours activities with team members.
Participation in international training programs.
Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
Additional paid vacation days, including birthdays, volunteering, and other occasions.
Immigration-related employment benefits, such as visa sponsorship, are not available for this position.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

community managementcustomer marketingcustomer successdigital engagement strategiescustomer lifecycle managementdata analysiscontent creationmoderation policiesmetrics monitoringprogram development

Soft Skills

communication skillstrust buildingengagementorganizational skillsproject managementcross-functional collaborationanalytical mindsetindependencepresentation skillscustomer feedback relay