PVcase

Senior Customer Success Manager

PVcase

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Colorado, Florida

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Salary

💰 $65,000 - $85,000 per year

Job Level

Senior

About the role

  • As a Senior Customer Success Manager at PVcase, nurture clients from onboarding through renewal and manage post-sales activities with renewable energy developer customers.
  • Report to the Head of Client Success (US).
  • Own a book of customers (based primarily in the United States but also in LATAM and APAC), driving engagement throughout all stages of the customer journey including sales handoff, onboarding, adoption, and renewal.
  • Drive healthy adoption, net retention, and churn targets.
  • Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
  • Engage with executive sponsors and decision-makers within customer organizations as needed.
  • Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
  • Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
  • Act as a customer liaison within the organization, advocating to senior leadership as needed.
  • Contribute to process development and organizational growth projects.
  • Conduct quarterly business reviews, identify expansion and cross-sell opportunities, and manage renewal of annual contracts.

Requirements

  • Minimum 2 years Customer Success experience preferred.
  • Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.
  • Demonstrated experience developing and fostering relationships at all levels within customer organizations.
  • Strong collaboration skills to effectively collaborate with internal and external teams.
  • Accurate forecasting skills and a good understanding of the customer base.
  • Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.
  • Understanding of customer metrics and the ability to analyze data to drive insights.
  • Proficient in using customer relationship management (CRM) software, customer service software, and other relevant tools.
  • Experience with Salesforce and/or Gainsight a strong plus.
  • Flexible work environment but an expectation to meet with customers during standard US working hours.
  • Outstanding written and verbal communication skills required.
  • Additional language skills not required but a strong plus, with an emphasis on Spanish.
  • Startup / Scale-up experience preferred.
  • Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.
  • Must currently reside in the United States and be legally eligible to work in the United States without sponsorship.
  • This role is only open to candidates currently residing in one of the following states: California, Utah, Texas, Colorado, Massachusetts, New York, New Jersey, North Carolina and Florida.