Customer Success Manager

• As a Senior Customer Success Manager at PVcase, nurture clients from onboarding through renewal and manage post-sales activities with renewable energy developer customers.
• Report to the Head of Client Success (US).
• Own a book of customers (based primarily in the United States but also in LATAM and APAC), driving engagement throughout all stages of the customer journey including sales handoff, onboarding, adoption, and renewal.
• Drive healthy adoption, net retention, and churn targets.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
• Engage with executive sponsors and decision-makers within customer organizations as needed.
• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
• Act as a customer liaison within the organization, advocating to senior leadership as needed.
• Contribute to process development and organizational growth projects.
• Conduct quarterly business reviews, identify expansion and cross-sell opportunities, and manage renewal of annual contracts.

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