PVcase

Customer Success Manager, Italian-speaking

PVcase

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇸 Spain

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Salary

💰 €33,500 - €44,000 per year

Job Level

JuniorMid-Level

About the role

  • As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal.
  • This role reports to the Head of Customer Success Management (EMEA) and is open to candidates based in Europe.
  • Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.
  • Drive healthy adoption, net retention, and churn targets.
  • Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
  • Engage with executive sponsors and decision-makers within customer organizations as needed.
  • Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
  • Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
  • Act as a customer liaison within the organization, advocating to senior leadership as needed.
  • Contribute to process development and organizational growth projects.

Requirements

  • Minimum two years Customer Success experience.
  • Fluent in English, Italian, and one of the following languages: French, Spanish, German
  • Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.
  • Demonstrated experience developing and fostering relationships at all levels within customer organizations.
  • Strong communication skills to effectively collaborate with internal and external teams.
  • Accurate forecasting skills and a good understanding of the customer base.
  • Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.
  • Understanding of customer metrics and the ability to analyze data to drive insights.
  • Proficient in using customer relationship management (CRM) software and other relevant tools.
  • Experience with Salesforce and/or Gainsight is a plus.
  • Outstanding written and verbal communication skills required.
  • Startup / Scale-up experience preferred.
  • Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.
Benefits
  • Flex benefit package, customizing perks to match your unique style.
  • Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.
  • Flexible working hours, harmonizing your personal and professional life.
  • Half-day Summer Fridays.
  • Full training and onboarding program for a seamless start.
  • Considerable & steadily increasing salary, recognizing and rewarding your dedication.
  • Frequent in-office and after-hours activities with team members.
  • Participation in international training programs.
  • Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
  • Additional paid vacation days, including birthdays, volunteering, and other occasions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessCustomer metrics analysisForecasting
Soft skills
CommunicationConflict resolutionRelationship buildingPrioritizationCollaborationAdvocacyContinuous improvement