Solutions Engineer

• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
• Partner with our Pooled Customer Success team, who are responsible for driving strategic and commercial value to the customer.
• Guide customers through implementation, onboarding, and adoption by leveraging scalable methods such as video demos, webinars, how-to guides, etc.
• Drive healthy adoption, net retention, and reduce churn.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions.
• Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
• Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey.
• Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets.
• Surface opportunities for expansion or cross-sell based on technical usage signals.
• Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.

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